Administration Clerk

at  Monash Health

Reference Number

65705
Employment Type

Full Time Ongoing, Part Time Ongoing
Entity

Monash Health
Department

Specialist Consulting - Referral Management
Location

Monash Medical Centre Clayton
Position Summary

ABOUT YOU

We are seeking people to join our patient-focused team who possess the following:

• Excellent communication and customer service skills;
• Ability to work in a fast-pace dynamic environment;
• Attention to detail; and
• Intermediate computer skills.

The Referral Management team are primary team responsible for processing referrals, scheduling appointments and responding to consumer enquiries by both patients, referrers and various stakeholders. In this clerical role your primary responsibilities will include:

• Provide patients and visitors with assistance over the phone as first point of contact;
• Effective communication with patients, families and providers;
• Process referrals, schedule appointments as well as complete other tasks to support the daily operations of the referral management service.
• Complete and ensure accurate data entry.