Administration Manager

at  Northern Beaches Hospital

Northern Beaches Hospital is a fully licensed private hospital, providing care to public and private patients from an outstanding facility with a large range of quality services provided by exceptional nurses, doctors and staff.
Northern Beaches Hospital provides world-class, Level 5 delineation services for both public and private patients. The hospital features 486 beds, 50-bed Emergency Department, 20-bed general and cardiothoracic ICU, 14 state-of-the-art theatres including cardiac catheter labs, world-class education centre, doctors lounge and excellent staff facilities including café and car parking.
Our culture is diverse, friendly and open to ideas.
As the Administration Manager you will responsible for providing operational direction through the Patient Services Manager and oversee the efficient and effective bookings, admissions and switchboard of the Northern Beaches Hospital. Customer Service is expected to be exceptional and this is reflected by positive patient experience. This role requires a hands-on approach to all areas of responsibility, with a significant supervisory/team leadership component. The working days are Monday to Friday, full time hours.
In this role you will ensure that the department procedures are in place to provide a quality service, managing change, implementing strategies and review of department processes. Rostering for the switchboard (24 hour rotating roster) and admissions team (Monday - Friday), as well as managing with particular focus on ensuring accurate patient eligibility confirmation for all health funds, Public, DVA, third party insurers, workers compensation, self-insured persons including the collection of patient out of pockets.
You will also participate in developing the departments operational plan in consultation with the Manager, staff and other stakeholders along with working as part of the health care team, adhering to Healthscope and NBH policies and procedures, participating in working groups (as required), whilst demonstrating a commitment to quality improvement through National Safety and Quality Health Service (NSQHS) Standards, EQuiPNational, Work Health and Safety (WHS) and achievement of NBH accreditation.

• Minimum 2 years’ experience working within private health care
• Demonstrated people leadership and supervisory skills (Lead from the front)
• Established planning and organizational skills; ability to implement process improvement
• Knowledge of patient administration admission systems
• Knowledge of health fund / DVA / third party / workers compensation contracts
• Efficient and effective rostering (incl. 24/7)
• Well-developed problem solving and conflict resolution skills
• Self-directed and motivated with the ability to effectively plan and prioritise
• Previous experience with WebPAS
• Experience in managing/undertaking switchboard functions
• Well-developed professional communication skills (written and spoken)