Administration Manager - Specialist Consulting

at  Monash Health

JOB DESCRIPTION

Location: Melbourne | Eastern Metropolitan
Job type: Full time
Organisation: Monash Health
Salary: Salary not specified
Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement
Reference: 65733
An opportunity is currently available to apply for an Administration Manager in Specialist Consulting Clinics for Casey/Casey Suites and also may include Cranbourne Hospital.
This position is primarily responsible for improving the efficiency and effectiveness of clinic operations as well as patient experience through leading, implementing and supporting change.

This position is responsible for developing and redesigning administrative and clerical processes and procedures to improve workflow as well as monitoring performance at various sites.

• Develop and implement new processes and procedures to improve the efficiency and effectiveness of clinic operations as well as the patient experience
• Coordinate the implementation of reporting and system changes e.g. 1 July Changes
• Manage the operational workload across clinics and ensure adequate resources exist
• Introduce appropriate key performance indicators and benchmarking to monitor performance
• Reconfigure resources and work allocation to meet increasing and/or changing business demands
• Assist with the management and review of clinic templates to ensure they align with workflow requirements
• Ensure the delivery of customer service excellence by all team members
• Use innovative and interesting means to engage staff in reporting requirements
• Provide escalation pathway to staff and actively seek to resolve queries or problems
• Escalate issues/problems further as required
• Approve ordering of stores/equipment
• Be involved in the development and operationalising the strategic direction for high quality care
• Support staff and develop systems and measurements to ensure quality of care for each patient
• Be responsible for quality of care in each/service department
• Ability to think analytically, logically and possess effective problem solving skills

• Develop and implement new processes and procedures to improve the efficiency and effectiveness of clinic operations as well as the patient experience
• Coordinate the implementation of reporting and system changes e.g. 1 July Changes
• Manage the operational workload across clinics and ensure adequate resources exist
• Introduce appropriate key performance indicators and benchmarking to monitor performance
• Reconfigure resources and work allocation to meet increasing and/or changing business demands
• Assist with the management and review of clinic templates to ensure they align with workflow requirements
• Ensure the delivery of customer service excellence by all team members
• Use innovative and interesting means to engage staff in reporting requirements
• Provide escalation pathway to staff and actively seek to resolve queries or problems
• Escalate issues/problems further as required
• Approve ordering of stores/equipment
• Be involved in the development and operationalising the strategic direction for high quality care
• Support staff and develop systems and measurements to ensure quality of care for each patient
• Be responsible for quality of care in each/service department
• Ability to think analytically, logically and possess effective problem solving skill