Administration Officer - Casual

at  Mid Murray Council

Mid Murray Council – Position Description
POSITION TITLE: Administration Officer
DEPARTMENT/SECTION: Development & Community Services
CLASSIFICATION: SA Municipal Salaried Officers Award
General Officers Level 2 Casual

QUALIFICATIONS:

• Certificate III in Business Administration or similar, or experience which will demonstrate the

ability to undertake the position.

• Current National Police Check.
• Current Class C driver’s licence.

EXPERIENCE:

• Customer Service experience, phone/counter reception and electronic receipting (desirable).
• Local Government administration (desirable).
• Demonstrated understanding of, commitment to, and alignment with our service values.
• Demonstrated commitment to, and experience in the provision of excellent and empathetic
  customer service and case management of complex or sensitive customer enquiries.

SKILLS:

• Demonstrated accuracy and attention to details.
• Proficient in the use of MS Office (including but not limited to Outlook, Word and Excel).
• High level time management, planning, organisation and prioritisation skills to ensure required

deadlines are achieved.

• A high level of written and verbal communication skills – communication must be characterised

by patience, clarity, empathy and understanding.

• Ability to solve problems by following procedures and guidelines, and demonstrated use of

initiative.

• Competency in the use of software and demonstrated proficient keyboard skills.

KNOWLEDGE:

• General knowledge of office procedures.
• A working knowledge of the Microsoft Office Suite and online expertise with Internet and

Electronic Databases.

• Knowledge of records management requirements.
• Knowledge of Local Government’s role in the community and the inter-relationship with other

spheres of Government.

• An understanding of and commitment to:
• Equal Opportunity Policy and Procedures;
• Human Resource Management Policy and Procedures; and
• Work Health and Safety Policy and Procedures.

KEY RESPONSIBILITIES:

Working under general direction, carry out the following responsibilities of this position efficiently,

accurately and within required timeframes:

• Respond to incoming enquiries (phone, counter, emails, etc) as the initial contact person for

the Council and assist the customer, re-direct customer to the appropriate officer, or register

the request within the corporate system.

• Process the associated enquiry information, but not limited to customer service requests,

cemeteries, development and wastewater applications, search requests, dog registration and

rate enquiries.

• Provide customer service that meets Council’s Customer Service Charter.
• Assist with records registration and general records management, including the property

based filing system.

• Provide administrative support and assistance to the professional staff of the Development &

Community Services Department, including but not limited to the processing of applications for
approval under the Planning, Development and Infrastructure Act 2016 and the SA Public

Health Act 2011.

• Processing of receipts, daily reconciliation of monies and preparation for banking.
• Type outgoing correspondence, as required.
• Adhere to relevant Standard Operating Procedures and Customer Service information to

ensure customers are always provided with accurate information.

• Any other duties within the scope of the position, as directed by the Executive Assistant –

Development & Community Services.

1. WORK HEALTH AND SAFETY RESPONSIBILITIES:

In their own interests, and as a legal obligation, employees have a responsibility to ensure
that nothing is done to make health and safety provisions less effective.

In particular they must:

• Take reasonable care of personal safety and the safety of others in the work environment.
• Use safety devices and personal protective equipment (PPE) in accordance with health and

safety procedures.

• Follow all instructions from a person in authority which are issued to protect personal safety

and the safety of others.

• Not perform any procedure or task unless appropriate training or instruction has been

received.

• Take reasonable action to report or make recommendations to a responsible person, as

considered necessary, to avoid, eliminate or minimise any hazards which may become

apparent in the course of normal duties.

• Keep work areas in a safe condition.
• Not interfere with, remove or displace, any safety guards, safety devices or protective

equipment, other than during the course of an approve maintenance procedure.

• Ensure that they are not under the influence of alcohol or a drug (including legal medications)

that can impair their ability to carry out the role in a safe manner. There is a zero tolerance for

any illicit/illegal drugs and alcohol whilst engaged by Council in this role.

• Report all accidents, incidents or injuries which occur in the course of work.
• Attend and participate in Work Health and Safety programs, as instructed.
• Support and take part in any consultative activities aimed at assisting Work Health and Safety

issues.
For specific Work Health and Safety core competencies required to be obtained for this position,
refer to Training Plan.

Council’s Administration Team are responsible for:

• The operation of an effective and efficient Administration Service, which includes delivery o

the duties and responsibilities associated with their position.

• The position is based in Cambrai as part of the Development & Environmental Services Team