Administration Officer

at  Mercy Health Australia

Employment Type: Permanent Full-Time/Part-Time
Hours: up to 40 per week
Classification: Management and Admin Officer
Location: Mercy Hospital for Women Heidelberg
Application: Please upload Resume and Cover Letter
Contact: Dieter Cremen / Sarah Edwards,
dcremen@mercy.com.au
/
seedwards@mercy.com.au,
Surgical Access Managers: 84584695
Where there’s life, there’s Mercy.
Where there’s care, there’s You.
Through the battles and the breakthroughs, we’re there. Where will you be?
For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.
Join us at Mercy Hospital for Women, and help us deliver even greater outcomes for our patients, families, communities, and you.
About the opportunity
The Surgical Access Office (SAO) at Mercy Health for Women Heidelberg is seeking an enthusiastic and dedicated administrative officer to join an experienced team as Surgical Access bookings clerk/theatre reception on a Permanent Full-time or Part-time capacity.

This role will be responsible for:

• Clerical, administration and data integrity of planned surgical waitlist
• Responding to phone enquiries from different stakeholders
• Booking, scheduling and notification of patients’ appointments and procedures
• Administrative task as directed by Surgical Access Manager

To be successful in the role, you will have:

• Prior computer experience with the use of IPM
• Excellent customer service, communication and interpersonal skills
• Fast learner, flexible and have excellent attention to details
• Familiarity with medical terminology

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check.
• Current COVID-19 certificate, proof of current influenza vaccination and other vaccination status consistent with public health orders.

Why Mercy Health?
We’ve been supporting people for over 100 years. Now, we’re taking all that we have and making it even better. It’s about investing in our people and our cultures to create positive experiences and opportunities for all.

Here are some things you’ll love about working with us:

• 100+ years of caring …

We’re a cornerstone of the communities we serve, and as part of Mercy Health, the vital work you do here will always be needed. That means career stability and so much opportunity to build your rewarding future with us.

• A team of 10,000 hearts …

A career in healthcare and human services isn’t always easy, and it takes true heart. Here, you’ll join a team of over 10,000 dedicated people who carry on and support each other, whatever comes their way.

• Countless moments and lives …

As part of Mercy Health, you’ll be right at the heart of our impact. By improving the health outcomes of parents and babies through outstanding patient care, you’ll know that every moment you spend here truly matters.

• … And so much more to come.

We’re on a journey to keep growing our organisation and impact for the next 100 years. We have the leadership, the scale, the heart and the vision for the future. Let’s achieve it together.

You’ll also enjoy a range of other benefits:

• Develop and expand your skills, knowledge and impact across the scope of practice.
• Advance your career with ongoing professional development opportunities and educational resources in a supportive environment.
• Find a better balance with a flexible rostering.
• Make the most of your pay with our generous salary packaging options.
• Save big with access to a range of retail discounts across financial, healthcare, travel and other services.
• Live, work and feel your best with our health and wellbeing programs including an Employee Assistance Program and Fitness Passport for you and your family. If you have an existing Fitness Passport, you can easily transfer it to Mercy Health.

Ready to help us shape the future of healthcare?
Join us and make a meaningful difference in people’s lives - and your career.
Are you ready to apply for this role? Click Apply
Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

This role will be responsible for:

• Clerical, administration and data integrity of planned surgical waitlist
• Responding to phone enquiries from different stakeholders
• Booking, scheduling and notification of patients’ appointments and procedures
• Administrative task as directed by Surgical Access Manage

To be successful in the role, you will have:

• Prior computer experience with the use of IPM
• Excellent customer service, communication and interpersonal skills
• Fast learner, flexible and have excellent attention to details
• Familiarity with medical terminolog