Administration Officer

at  Queensland Health

About the Role: As the Administration Officer, you will provide a high level of customer service demonstrating understanding, empathy and patience in a multidisciplinary setting. This position operates with a high degree of independence while maintaining open channels of communication between all staff within the department. Key responsibilities include:

• Assisting and directing visitors to the area as the primary contact on the ward.
• Responding to general reception enquiries on the Nursery by answering all incoming telephone calls and ensure accurate information of transcribing messages.
• Assist with admissions, discharges and transfers across campus and external facilities.
• Conduct patient interviews, verifying information and financial details for admissions and completion of Patient Election Forms.

About You: You will understand Metro South Health’s values and have:

• Excellent verbal and written communication skills, with experience in handling a wide range of enquiries and providing excellent customer service, and the ability to use their empathy and discretion related to sensitive situations
• Well-developed negotiation, conflict resolution and relationship building skills
• Strong problem-solving skills and the ability to prioritise workloads during busy periods
• Capability to work autonomously and within a team-environment, and the ability to adapt quickly to changing priorities

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values underpin what we care about as a health service, how we treat each other and our commitment to caring for the community. Diversity of ideas, skills, traditions and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply. We are committed to creating a diverse and inclusive workplace for our people and our community.

About the Role: As the Administration Officer, you will provide a high level of customer service demonstrating understanding, empathy and patience in a multidisciplinary setting. This position operates with a high degree of independence while maintaining open channels of communication between all staff within the department. Key responsibilities include:

• Assisting and directing visitors to the area as the primary contact on the ward.
• Responding to general reception enquiries on the Nursery by answering all incoming telephone calls and ensure accurate information of transcribing messages.
• Assist with admissions, discharges and transfers across campus and external facilities.
• Conduct patient interviews, verifying information and financial details for admissions and completion of Patient Election Forms