Administration Officer

at  South West London and St Georges Mental Health NHS Trust

To provide effective, consistent administration support to the Clinical Director, Head of Service Delivery and the Head of Nursing & Quality. To review meeting action logs and prompt those responsible, particularly the Clinical Director, Head of Service Delivery and the Head of Nursing & Quality about impending deadlines. To advise, help and induct other team administrators. To proactively seek opportunities for personal development within the role, with the support of the Clinical Director, Head of Service Delivery and Headof Nursing & Quality.
To participate in shared administrative support arrangements, such as that for Trustwide ward and team managers meetings. To develop a working knowledge of the Trusts governance systems and assist the Clinical Director, Head of Service Delivery and Head of Nursing & Quality with escalation when necessary. To support the development of operational systems, including (for example) virtual risk, incident reporting and KPI/SOP development systems. Ensure that all visitors to the SLM offices are greeted in a responsive and professional manner to ensure a positive image of the department at all times.
Ensure that all phone calls to the SLM offices are answered in a responsive and professional manner to ensure a positive image of the department at all times; make arrangements for calls received outside of core service access times (eg by ensuring that messages left on answerphones are picked up and receive a timely response). To be able to direct or re-direct personal and telephone callers appropriately according to the perceived urgency of their concern and knowledge of who else might be in a position to help

Please refer the Job description for details