Administration Officer - Specialist Consulting
at Monash Health
Melbourne, Victoria, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Jul, 2024 | Not Specified | 08 Apr, 2024 | N/A | Finish,Compassion,Flexible Approach,Customer Service,Project Management Skills,Communication Skills,Access,Dignity,Administrative Skills,Maintenance,Computer Skills,Salary Packaging,Teamwork,Accountability,Knowledge Base,Professional Manner | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB DESCRIPTION
Location: Melbourne | Southern Metropolitan
Job type: Part time
Organisation: Monash Health
Salary: Salary not specified
Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement
Reference: 65725
A DAY IN THE LIFE:
You will be responsible for ensuring the patient experience is second to none and patients are treated with respect and dignity while seeking the support and services of Monash Health. Creating an excellent first impression of Monash Health, you will provide a friendly, courteous and professional greeting to all visitors to Specialist Clinics Outpatients either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Typical daily duties will include:
- Provide a friendly, courteous and professional greeting to all visitors/patients.
- Answer and assist incoming callers in a friendly, courteous, and professional manner at all times.
- Ensure appropriate standard of presentation and maintenance of reception area.
- Maintaining a high level of customer service at all times
- Ensure all outpatient activity is accurately captured and data including VINAH data requirements meet required standard and regulation.
- Collaborate with the implementation of new processes.
- Demonstrate respect and support towards other team members.
Responsibilities:
ABOUT THE ROLE
Monash Health’s Specialist Consulting Team are looking for staff to work part-time and join our patient focused team. The Specialist Consulting Clerical Team contributes to patient care while ensuring Department of Health and Human Services mandates are met. The role is responsible for responding to incoming calls and emails, processing referrals, scheduling appointments, managing wait list referrals, attending clinic and data entry. The successful incumbents require excellent communication and customer service skills in addition to intermediate computer skills.
We currently have a Part time Ongoing opportunity at Moorabbin Hospital.
Shifts will be Monday to Friday and roster start and finish times may also change to assist with leave cover throughout the period.
You will be responsible for ensuring the patient experience is second to none and patients are treated with respect and dignity while seeking the support and services of Monash Health. Creating an excellent first impression of Monash Health, you will provide a friendly, courteous and professional greeting to all visitors to Specialist Clinics Outpatients either by telephone or in person, and to support them in relation to the purpose for their contact and/or visit. Typical daily duties will include:
- Provide a friendly, courteous and professional greeting to all visitors/patients.
- Answer and assist incoming callers in a friendly, courteous, and professional manner at all times.
- Ensure appropriate standard of presentation and maintenance of reception area.
- Maintaining a high level of customer service at all times
- Ensure all outpatient activity is accurately captured and data including VINAH data requirements meet required standard and regulation.
- Collaborate with the implementation of new processes.
- Demonstrate respect and support towards other team members
Communication skills and teamwork are extremely important in this role as you will be working in a diverse team. You are a proactive and experienced healthcare administrator who enjoys working in a fast paced environment. Working in a hospital environment doesn’t faze you and you are able to maintain and demonstrate integrity, compassion, accountability, respect and excellence. You will also demonstrate:
- General clerical and/or administrative skills
- Medical terminology knowledge
- Excellent computer skills and a willingness to learn new software packages.
- Knowledge of iPM or similar patient management systems
- The ability to adapt in a changing environment to meet demands.
- Friendly and helpful customer service and communication skills
- Proven organisational skills and can work autonomously.
- Demonstrable ability to manage a range of administration responsibilities across a number of areas.
- A quality focus whilst ensuring work is completed within the required timeframes.
- A flexible approach to staggered start and finish time
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospital/Health Care
Pharma / Biotech / Healthcare / Medical / R&D
Health Care
Graduate
Proficient
1
Melbourne VIC, Australia