Administration Officer

at  Toyota Material Handling Australia

SKILLS & EXPERIENCE REQUIRED:

• Cert III or IV in Business Administration highly regarded.
• Proven experience in a similar role.
• Strong customer service skills and attitude.
• Excellent communication and interpersonal skills.
• High level of computer literacy, including experience with Microsoft Office suite.
• Experience with ERP system such as Movex (M3), SAP or similar.
• Previous experience in a fast paced working environment, with an ability to manage multiple tasks simultaneously.
• Previous exposure to parts administration is desirable.

ABOUT THE ROLE:

TMHA’s Traralgon Branch are seeking a highly organised and detail-orientated Administration Officer to join the team on a full-time permanent basis. Reporting directly to the Branch Manager, the Administration Officer is responsible for the day to day administrative and operational activities of the Branch. This position plays a key role in ensuring smooth communication and process coordination between the different Branch functions.

KEY DUTIES AND RESPONSIBILITIES:

• Greeting and signing in visitors to the Branch, actioning their enquiries in a professional and courteous manner.
• Managing incoming calls and assisting with internal and external enquiries.
• Manage incoming mail from all sources.
• Assist with incoming/outgoing correspondence to customers, suppliers, and technicians.
• Assist with incoming parts and equipment sales enquires in line with branch processes.
• Provide assistance in relation to processing invoices; accounts receivable and payable.
• Provide ad-hoc assistance with spare part enquiries and processing. Including handling spare parts enquiries, parts interpretation, quoting on parts and processing orders where required.
• Provide assistance in relation to the allocation of breakdowns, scheduling maintenance and other repairs to Field Service Technicians - coordinate work in progress jobs, effectively communicate with technicians about necessary information required for upcoming jobs.
• Maintenance of various databases/registers and systems in in accordance with TMHA requirements.
• Assist and support when requested, the Branch Manager and Service Supervisor with implementing key projects or initiatives within the Branch.