Administration Operations Manager - Specialist Consulting

at  Monash Health

JOB DESCRIPTION

Location: Melbourne | Southern Metropolitan
Job type: Full time
Organisation: Monash Health
Salary: Salary not specified
Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement
Reference: 65867

ABOUT YOU

We are seeking people to join our patient-focused team who possess the following:

• Excellent communication and customer service skills;
• Ability to work in a fast-pace dynamic environment;

• Attention to detail; andIntermediate computer skills.

The Administration Operations Manager - Specialist Consulting is the primary lead manager for the Dandneong and Casey Specialist Consulting clinics and the administration teams.This position is primarily responsible for overseeing the administrative operational management of Specialist Consulting at specific sites This position is required to drive and lead change with the aim to improve service delivery and efficiency as well as positively contributing to the delivery of an exceptional patient experience in line with our organisation’s strategic plan.Using strong leadership skills, this role engages and partners with stakeholders from across the organisation to develop and implement change programs, new procedures and manage teams and responsibilities across multiple sites.The following key responsibilities/accountabilities for this position are:

• Develop and operationally deliver the strategic direction for high quality care
• Carry out compliance and improvement against the key elements of quality and safety and the access policy
• Undertake audits of operational processes and financial efficiency of the administrative services across the multiple teams
• Engage with stakeholders (unit heads, heads of clinic) to lead and manage patient flow in clinic
• Develop and implement new processes and procedures to improve the efficiency and effectiveness of clinic operations, ensuring exceptional patient experience
• Manage the operational workload across clinics and ensure adequate resources exist
• Introduce appropriate key performance indicators (KPI’s) and benchmarking to monitor performance
• Use innovative and appropriate methods of reporting to highlight risks and trends, and offer potential solutions to resolve complex matters
• Provide an escalation pathway for staff and actively resolve queries or issues
• Initiate and lead work practice changes with staff and employee representatives
• Undertake investigations to resolve complaints