Administration & Personnel Officer

at  Kuwait Airways

ABOUT US

On the wave of the oil boom of the 1940s, a national carrier was born in 1954. Initially, Kuwait Airways Company served a limited network of Basra, Abadan, Beirut, Damascus and Jerusalem; however, a year later the fledgling carrier was facing economic hardship, and the government of Kuwait took a 50% interest in the airline, subsequently doubling the company’s capital. Having entered the rough and tumble world of aviation, the government finally took 100% share in Kuwait Airways.
Kuwait Airways entered the jet age in 1962 by leasing a Comet 4-C, the world’s first jet-engined airliner. In the 1960s, the national carrier rapidly expanded its route map, and scheduled services to London began three times a week. To keep pace with fast-moving aviation requirements, three Boeing 707s were delivered in 1968. Ten years later, Kuwait Airways had an all Boeing 707 fleet of eight aircraft.
In 1978, Kuwait Airways entered the wide-body age by taking delivery of its first two B747-200s, adding a third the following year. This expansion permitted Kuwait Airways to extend its network to New York to the west and Manila to the east.
Modernization of the fleet continued, and four B727-200s were delivered in 1980-1981. Two years later, eight Airbus A310s and A300-600s were delivered, and in 1986 three Boeing 767-200ER aircraft joined the wide-body fleet.
Following the destruction of its premises and 15 of its aircraft during the Iraqi invasion of Kuwait, the airline was relaunched. Moreover, the company was restored after the Liberation of Kuwait, and a basic strategy was constituted to expand its operations around the world. After the Liberation of Kuwait until 1998, the Kuwaiti Airways fleet consisted of 17 aircraft.
In 2016, the airline was formally registered as a private company and its Corporate identity was rebranded to reflect its modernization and transformation. Focused on customer centricity and efficiency the airline initiated restructure programs on its organization, operations, and services to meet and exceed its stakeholders expectations. In 2022, the airline established a transformative program that envelops four main pillars across the domains of Environment Social and Governance (ESG), Performance, Customer Experience and Growth.
Today, with a diverse workforce of around 7,000 employees distributed globally, Kuwait Airways operates one of the youngest fleet in the region, owning 32 aircraft and operating to more than 60 direct flight destinations from its single airline hub in Terminal 4, located at Kuwait International Airport. Plus an additional 82 destinations through its partnership with other airlines. The airline will further expand its network when it takes delivery of other narrow bodied aircraft including seven wide bodied A330-900neo and two A350-900.

JOB DESCRIPTION

Kuwait Airways is actively recruiting for the position of Administration & Personnel Officer in Kuwait Airways Office, Germany-Frankfurt. in this role your responsibilities will include but not limited to:

REQUIREMENTS

• Bachelor’s degree in Human Resources Management, Business Administration, or a related field.
• Minimum 3 years’ experience working in a Human Resources or an administrative role, preferably in a similar industry.
• Strong knowledge of HR principles, practices, and procedures.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Proficiency in MS Office (Word, Excel, PowerPoint) and HRIS software.
• HR certification (e.g., PHR, SHRM-CP) is a plus.

• Maintain accurate and up-to-date employee records.
• Support HR projects and initiatives.
• Stay informed about changes in labor laws and regulations and ensure compliance within the organization.
• Provide HR support and guidance to employees and managers on various HR-related matters.
• Provide customer service support to passengers by addressing their concerns, processing claims, and ensuring timely resolution of issues.
• Collaborate with relevant departments, to investigate and resolve passenger claims in accordance with company policies and procedures.
• Maintain accurate records of passenger claims and resolutions, and provide regular updates to management on claim trends and issues.
• Provides administrative support to ensure efficient office operations.
• Answers phone calls and directs callers to appropriate personnel, and schedules appointments.