Administration Support Officer

at  NDIS Quality and Safeguards Commission

SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES

The role would suit a person who is positive, energetic and committed to service.
To be successful in the role, you must thrive under pressure in a fast-paced environment,
enjoy creating order from chaos, and comfortable juggling multiple competing and constantly
evolving priorities.

In addition, the successful candidate will have:

• Demonstrated excellent organisational, time management and record keeping skills,

with the ability to prioritise work, meet deadlines, and exercise a high level of initiative

to progress work and suggest improvements;

• Demonstrated excellent verbal and written communication skills to engage with a

diverse range of internal and external stakeholders;

• Demonstrated high level attention to detail and ability to ensure accurate filing and

searches for documents;

• Demonstrated ability to work independently and develop expertise in new areas of

work, and has a proactive approach to work, continuous learning and development;

• Demonstrated ability to engender trust and respect, complemented by sound

judgement when handling complex and sensitive matters; and

• Demonstrated high emotional intelligence and excellent people skills, including the

ability to build and nurture productive working relationships in a complex, high-
pressured and constantly evolving environment.

The following are minimum mandatory requirements for the role:

• Demonstrated minimum 2 years experience in a similar role; and
• Demonstrated proficiency in using the full range of Microsoft Suite applications,

particularly Word and Excel; and

NDIS Quality and Safeguards Commission 5

• Demonstrated familiarity with, or ability to quickly develop proficiency in, the use

of IT systems, by way of examples, Corporate Travel Management booking system,
legal matter management systems such as LEX, the SAP ESS System, the ARC
Records Management System and the Expense8 System.

The following are highly desirable:

• Experience working with numbers, such as reading financial information, preparing

budgets, reconciling expenditures.

ELIGIBILITY REQUIREMENTS

• NDIS Commission employees are required to be Australian Citizens.
• Candidates employed by the NDIS Commission are required to undertake a Police
  Records Check prior to commencement of employment. If the position involves
  working with children and/or vulnerable people, the appropriate check for this will

also be required to be undertaken.

• Successful candidate(s) will be required to obtain and maintain at least a baseline

security clearance.
To be eligible to obtain a security clearance (Baseline, Negative Vet 1 or Negative Vet 2) the
successful candidate must be an Australian Citizen. Candidates must be able to establish their
background as checkable to be considered eligible for a security clearance. Any gaps or
periods of time spent overseas for 12 or more months (cumulative) that cannot be verified
by an Australian referee are typically deemed uncheckable, rendering the candidate ineligible
for a security clearance. Background history must cover 5/10 years (Baseline / Negative Vet 1
or Negative Vet 2) of employment, education, residential, criminal history and anything else
specified by the AGSVA. The successful candidate must be willing to disclose all relevant and
required information to fulfil this process.

KEY DUTIES

We are looking for an Administrative Support Officer to provide administrative support to the

the Legal Services and Internal Integrity Division. Duties include:

• Providing administrative support in a fast-paced environment to the staff of the

Legal Services and Internal Integrity Division. This includes but is not limited to:
o arranging travel and meetings;
o filing and searching documents in the LEX and ARC/TRIM systems;
o supporting and assisting with preparing paper work for procurement
activities of the Division,
o monitoring and reporting on Division budget;
o processing invoices received by the Division; and

o acquitting credit cards and travel through NDIS Commission IT systems.

• Assist with coordinating and organising legal and integrity training sessions;
• Preparing file-notes of meetings and follow up on actions thereafter;
• Building and maintaining productive working relationships with internal and external

stakeholders;

• Attending to a diverse range of adhoc duties as required to support the Legal Services

& Internal Integrity Division.

The Internal Integrity Unit is responsible for the following functions:

• co-ordinating internal reviews of decisions made by the NDIS Commission unde

The following are minimum mandatory requirements for the role:

• Demonstrated minimum 2 years experience in a similar role; and
• Demonstrated proficiency in using the full range of Microsoft Suite applications