Administration Support Officer

at  Queensland Health

We are Metro South Health
We are the major public healthcare provider for Brisbane’s south side, Logan, Redlands and the Scenic Rim. We operate five major hospitals and a range of community, specialty and state-wide healthcare services. We are renowned for teaching and research excellence.
We are truly dedicated people who care about our community. We come to work to make a difference. We save lives, changes lives and make the world a better place. We overcome the many challenges that come our way by going above and beyond and achieve the best possible outcomes by working together. We are bold, innovative, collaborative, inspiring.
We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation and family responsibilities to apply.
We are committed to creating a diverse and inclusive workplace for our people and our community.
We are part of and proud of the community we serve. We are better together.
Join us at Metro South Health and be part of a world-class, dynamic and growing health service that embraces technology, excellence in health care, teaching, research and empowering our people to be the best in serving our community.

About the Role

• Ensure that all communication, both oral and written is accurate and informative, and requests are responded to in a timely manner.
• Act as primary point of contact for the Employee Relations Unit for all incoming communication, including the management of a number of shared inboxes.
• Provide an administration support service to the Employment Relations Team.
• Assist in the provision of an advisory service to line managers and staff across a range of human resource functions.
• Participate in the case management and investigation of grievances, industrial matters and disputes.
• Provide confidential, high level administration support including the production of high quality documents and records; collation of information for preparation of briefing notes; enquiry screening and electronic diary management including the timely provision of necessary records and documentation as required by the Director, Employment Relations.

Find out about the role in more detail and how to apply in the attached Role Description.
Our values of Integrity, Compassion, Accountability, Respect, Engagement and Excellence, shape our culture within Metro South Health. Our values guide our day-to-day decision making and are fundamental to what we care about as a health service, how we behave, how we interact with each other and provide care to the many patients who come through our doors every day.
We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
As a Metro South employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.
You can find out more about why it’s so great to work at Metro South here: www.metrosouth.health.qld.gov.au/join-our-team.This work is licensed under a Creative Commons Attribution 3.0 Australia License

• Ensure that all communication, both oral and written is accurate and informative, and requests are responded to in a timely manner.
• Act as primary point of contact for the Employee Relations Unit for all incoming communication, including the management of a number of shared inboxes.
• Provide an administration support service to the Employment Relations Team.
• Assist in the provision of an advisory service to line managers and staff across a range of human resource functions.
• Participate in the case management and investigation of grievances, industrial matters and disputes.
• Provide confidential, high level administration support including the production of high quality documents and records; collation of information for preparation of briefing notes; enquiry screening and electronic diary management including the timely provision of necessary records and documentation as required by the Director, Employment Relations