Administration Team Lead - Radiology

at  Norfolk and Norwich University Hospital

Ensure there is adequate administrational, and clerical staff within the Directorates. This will include organising rosters, approving and covering annual leave. Supporting the Support Services Manager in the recruitment and retention of staff. Supporting the Support Services Manager to manage sickness and absence in line with Trust policies.
Supporting the Support Services Managers in ensuring Personal Development Plans for A&C staff with the Directorates. Including the identification of training needs and arranging appropriate training for staff in line with the Trusts training plans and strategic objectives. Being responsible for the day to day management of the A&C staff, including overseeing of workloads and implementing effective working practices to support the achievement of administrational quality standards. Assist in the management of scheduling lists in accordance with the DMO1 and PTL targets, attending weekly PTL meetings as required.
In conjunction with the Support Services Manager, manage the outpatient waiting lists, recognising the local and national quality standards and contractual requirement. Liaising with all stakeholders, including Modality Leads, Operations managers and the Support Services Manager to ensure that resources, capacity and facilities are fully utilised. Play a key role in the development and implementation of new policies and procedures, as well as ensuring induction and training documentation is maintained. Alongside the Support Services Manager, ensure appropriate training is undertaken in line with departmental training package for both new and existing staff, offering guidance and pastoral support.
Investigate and answer any complaints that may arise from areas of responsibility in conjunction with the Support Services Manager and Practice Development Manager

Please refer the Job description for details