Administration Team Leader

at  Icon Group

SKILLS & EXPERIENCE

• Experience leading a team in a healthcare environment would be viewed favourably, but by no means essential.
• Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
• Ability to prioritise and manage time effectively.
• Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals and engage team members.
• Proven ability to establish successful customer relationships with patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner.

• Collaborating with the Administration Manager to ensure timely and coordinated patient appointment times and effective reception services.
• Provide supervision and oversight of the Radiation Oncology Administration team, providing ongoing training and support
• Provide support or relieve in other roles within the team as required to ensure effective and efficient services for patients.
• Processing Medicare & private billing.
• Ensure accuracy in patient medical records and maintain privacy standards.
• Assist the Administration Manager to ensure accreditation standards are met.
• Understanding of Medicare guidelines for accurate referral management and item number rulings.
• Understanding of MBS Item numbers relevant Radiation Oncology & medical billing.
• Competent on Excel, Word and Outlook.
• Providing a high level of customer service by ensuring the appropriate delivery of services to patients and their families.
• Encourage participatory team approach to service delivery seeking input and feedback from team members.
• Liaise with patients and their families in a friendly and compassionate manner.