Administrative Assistant, Associate (Medical Oncology Scheduling)

at  UPMC

Are you ready to make a difference in the lives of cancer patients? We’re seeking an Administrative Assistant who thrives in a dynamic environment and is passionate about providing exceptional care. As part of our team, you’ll play a crucial role in ensuring the smooth operation of our office, supporting our dedicated clinical staff, and making a positive impact on patient experiences.
This role supports the scheduling of our 2nd Floor medical oncology unit at the Hillman Cancer Center in Shadyside. This position works 9 am - 6:30 pm Monday through Friday. No weekends or holidays are required!

• Under direct supervision, provides general administrative support to a department or group of professionals.
• Performs routine clerical functions, such as copying, sorting, filing, and typing. Sets up and maintains varied office files, logs, and records office activities.
• Answers, screens, and routes incoming calls and messages. Responds to routine questions.
• Greets, screens, and directs visitors to appropriate staff member.
• Provide support to the front office w/answering phones, chart prep, scheduling, etc
• Act as liaison between clinical staff & FC for all treatment/injection changes w/treatment (on DOS).
• Scheduling/Coordinates: All chemotherapy, injection, lab (assoc with treatment), port flush, etc. appointments. Schedule/secure all MD orders currently processed at discharge for patients scheduled for MD visits on the days of treatment/injections. Scans, coordinated care appointments/referrals, secure testing authorizations, etc
• Contact all patients regarding missed appointments (for treatment/injections/lab): Contact all patients that were `No Shows’ (follow complete process).
• Receive all patient phone calls regarding appointments (for treatment/injections/lab): Schedule, reschedule, etc.
• High School diploma or equivalent.
• Up to one year administrative experience preferred.
• Working knowledge of word processing, electronic mail/calendar, spreadsheet, presentation, and database software
• Ability to use applicable MS Suite products
• Knowledge of business processes and procedures
• Ability to use basic reasoning skills