Administrative Assistant Day Treatment Unit

at  Oxford University Hospitals NHS Foundation Trust

The Oncology/Haematology department are looking for an enthusiastic and motivated individual to join our administrative team within the Day Treatment Unit (DTU) at the Churchill Hospital, Oxford. This post would suit someone who particularly enjoys a patient facing role as a key element involves welcoming and dealing with patients visiting the unit to receive their treatment and providing admin support to the clinicians.
Back-office responsibilities include updating the Electronic Patient Record (EPR) ensuring all appointments have been booked. You will need to possess good communication and interpersonal skills, be proactive and be a good team player. If you would like to make a positive contribution to a patient’s care experience, then we would like to hear from you.
For an informal chat please contact Nicole Cosma, DTU Team Leader, on nicole.cosma@ouh.nhs.uk
To be a member of the Day Treatment unit (DTU) and provide a comprehensive administrative support to the DTU nurses and service based at the Churchill Hospital and efficiently managing the processes underpinning the service: management of our databases (EPR, ARIA) chemotherapy delivery across day services, helping with patient queries and booking transport.
Be able to have sensitive and compassionate manner with patients and relatives who are in relative states of emotional distress in view of delicate nature of the disease area.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .
For full details of the role and responsibilities, please refer to the attached Job Description.

IN SUMMARY:

Use EPR to capture all patient activity daily within DTU; this includes being able to complete waiting lists, admissions/discharges, ward attenders and appointments.
Have thorough knowledge of 18 weeks Referral to Treatment in relation to patients and how this applies to patients being referred to DTU.
Answer the telephone and take messages from patients, relatives, doctors, allied health care professionals etc and deal with any queries as appropriate.
Ward Clerk responsibilities in DTU including greeting patients and assisting with transport queries

Please refer the Job description for details