Administrative Assistant

at  FirstService Residential

JOB OVERVIEW:

AsanAdministrative Assistant,you’llbe responsible forassistingto the administration and coordination ofall oftheday-to-day operations of an assigned Community Association including handling customer service functionandmaintainingcommunication with Board of Trustees and homeowners.

SKILLS & QUALIFICATIONS:

• Minimum of 3 years business experience in an administrative capacity or related experience
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiencyin computer programs like Microsoft Office, Outlook and Windowsrequired.
• Ability to work with sensitive and/or confidential information.

DISCLAIMER STATEMENT:

The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.

• Provide excellent customer service andmaintainopen lines of communication with fellowassociates,homeownersand Board of Trustees
• Have general knowledge and understanding of building systems and components
• Log work requests in Connect and generate work orders for maintenance staff and/orcontractors
• Update work order log with notes and action taken by vendors.
• Close open work orders in system when complete by vendor. Work order is not considered completeunless the vendor has signed original work order and returned to office.
• Update andmaintaincommunity information in Connect, including but not limited to theCommunity Web Site, Community Projects, ManagementReportsand all Association documents andforms
• UtilizeConnect’sResident Alert featurein order tokeep homeowners apprised of Associationactivities and important updates, subject to Board authorization
• Provide Manager with work order log for inclusion in Board package.
• Such other duties and responsibilities as mayreasonably bedirected andrequired