Administrative Assistant, Food & Beverage

at  MLSE

Company Description
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.
We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
Job Description

As a valuable member of our Food & Beverage team, you will assist and support the restaurant team in daily administrative operations.

• Lead by example and provide ongoing mentorship/training/motivation to the Restaurant and Quick Service teams.
• Work with the Restaurant Manager and Quick Service Manager on all staff needs.
• Accurately and efficiently coordinate scheduling and attendance records.
• Draft and issue employee disciplinary reports and letters in compliance with respective Collective Bargaining Agreements (CBA) and company policies.
• Employee Certification and Policy Sign-Off tracking.
• Assist with hiring and onboarding FOH and BOH employees (including in-event venue tours and uniform distribution).
• Issue and process Gift Cards.
• Assist with Guest Recovery.
• Update Restaurant take out platforms.
• Update Quick Service menus and web-based applications.
• Assist with tracking and execution of staff incentive programs.
• Perform other administrative duties as the need arises.
• Adhere to MLSE service standards and policies.
• Follow all MLSE Health & Safety policies and procedures.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the “Message to the Hiring Manager” section of our online application.

• Must be available to work Monday to Friday, daytime and occasional evening shifts.
• Supervisory experience in a multifaceted and high-volume restaurant/Quick Service operation is an asset.
• Solid understanding and practical knowledge of restaurant business principles and service etiquette.
• Effective team management experience.
• Proficient with Office 365.
• An aptitude for identifying and assessing details.
• Exceptional interpersonal and communication skills.
• Shown to perform well under pressure, balancing multiple priorities simultaneously.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Ongoing awareness and responsiveness to client satisfaction.

Additional Information

Please refer the Job description for details