Administrative Assistant III

at  Western University

CLASSIFICATION & REGULAR HOURS

Hours per Week: 37.5
Salary Grade: Level M
Please note that this is a temporary full-time opportunity, covering a secondment, with a contract end date of May 31, 2025.

ABOUT US

Western’s Schulich School of Medicine & Dentistry is a leading Canadian center of outstanding education and research shaping health care for the next generation. The Schulich Dentistry team strives to obtain international recognition through excellence in dental education, research, and patient care. To foster that vision, Schulich Dentistry develops the knowledge and skills in dental professionals to provide exemplary care to the diverse communities that we serve and to influence the future of undergraduate and postgraduate dental education through scholarly inquiry, innovation, and research. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part time and full time faculty and over 1,000 staff.

QUALIFICATIONS

Education:

• 1 year Community College Diploma in Dental Receptionist/Office Administration
• University degree is preferred

Experience:

• 2 years’ experience in a customer service position, including experience with outbound collection of accounts
• Experience in an academic, medical or dental setting is preferred

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills and confidence dealing with all levels of an organization
• Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
• Creative problem solving skills and sound professional judgment, especially regarding confidential/sensitive manners
• Ability to work well under pressure and handle conflicting priorities in a fast-paced environment with frequent interruptions
• Exceptional organizational skills and the ability to manage activities both for self and others effectively
• Ability to work independently and collaboratively in a team environment
• Ability to establish and build healthy working relations and partnerships with clients, peers and external stakeholders
• Possesses a reputation for resourcefulness with a strong sense of accountability and initiative
• Ability to process information with high levels of accuracy
• Knowledge of general office procedures including developing/maintaining records management systems
• Understanding of privacy law and how it applies to medical records
• Intermediate computer skills in Microsoft Office (including Word, PowerPoint, Excel and Outlook) as well as spreadsheet design and database management

The Administrative Assistant is the primary contact for Schulich School of Medicine and Dentistry Clinic Patients. The role responds to inquiries pertaining to the dental clinics via in person, over the phone and through email correspondence. The role processes and books patient appointments, and provides support to dental students regarding front desk administration.