Administrative Assistant, Language Assessment Services – Summer Hire

at  Achev

At Achev, we believe that everyone deserves an equal opportunity to build a better life and a successful future. For more than 30 years, we have dedicated ourselves to helping diverse Canadians and newcomers achieve their full potential. Today, we are one of the largest providers of employment, newcomer, language, and youth services in the Greater Toronto Area. Our dedicated team of nearly 400 staff delivers a wide range of innovative, high-quality, and personalized programs and services that empower our clients to prosper and our communities to thrive.
We thrive in a OneAchev culture where collaboration and an integrated service delivery will positively impact Achev’s resiliency, agility, success, and growth.
Join us in helping diverse Canadians and newcomers achieve their full potential!
Achev’s latest Impact Report: www.Achev.ca
SUMMARY: The Administrative Assistant-Summer Student position will provide in-person and virtual/online administrative support to the language assessment and outreach staff at our Language Assessment Centre at York, Simcoe, Durham itinerate location in Ajax.

QUALIFICATIONS:

• Professional communication skills, both verbal and written, to interact with a wide range of individuals in a wide range of situations which often require tact, diplomacy and discretion.
• Experience in customer service
• Strong interpersonal skills, cultural sensitivity, problem solving and self-managing organizational skills.
• Computer literate with proficiency in MS Outlook, MS Office and databases, and statistical record keeping.
• Ability to work in a self-directed online environment as well as an in-person team setting.
• Sensitivity to the diverse needs of adult learners and the multicultural community
• Provision of satisfactory Criminal Record Check required.
  We’re looking to welcome people to our diverse, inclusive, and authentic workplace. We especially welcome applications from members of racialized groups, Indigenous peoples, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to a selection process and work environment that is inclusive and barrier-free. So, if you’re excited about this role or another one, please apply on our website www.achev.ca

• Attentively greets clients and visitors to the center and ensures they are attended to in a timely manner.
• Answers phones promptly and minimizes messages going to voice mail.
• Ensures that client phone messages are returned swiftly.
• Confirms client appointments and reschedules and rebooks appointments for cancelled or missed dates.
• Makes reminder calls /mails to the clients a day prior to the scheduled appointments.
• Assist with outreach and promotion activities.
• Assist with preparing reports and documents.
• Performs a variety of clerical duties including filing, data entry, photocopying, confidential record keeping, and document distribution in accordance with company policies and procedures.
• Provides timely information and refers visitors or calls to other appropriate staff.
• Undertakes other duties assigned by supervisor.