Administrative Assistant Level 1

at  Gallagher

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Responsibilities:

• Record claims accurately using company software (Risxfacs) within product standards
• Acknowledge claims to clients
• Issue standard letters as directed
• Filing of claims folders
• Open and sort incoming mail
• Prepare and frank outgoing mail
• Assist in diary process
• Complete and submit paperwork and correspondence accurately
• Answer and distribute incoming phone calls
• Close claims using company software (Risxfacs) as directed
• Retrieve closed claims from storage as directed
• Assist in general office administration (e.g. post, printing, order supplies, maintaining equipment) to ensure smooth running of office
• Carry out all duties in line with FCA regulations
• Comply with all Gallagher Bassett and office procedures
• Any other duties as required by Gallagher Bassett

Qualifications:

• Proficient computer skills
• Ability to prioritise workloads
• Attention to detail, accuracy and effective organisational skills
• Excellent written and verbal communication skills
• Strong problem solving skills
• Effective time-management skills
• Ability to handle sensitive information with the highest degree of integrity and confidentiality
• Adherence to File Management best practices
• Self-motivated
• Highly adaptable and able to use initiative

Additional Information:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

• Record claims accurately using company software (Risxfacs) within product standards
• Acknowledge claims to clients
• Issue standard letters as directed
• Filing of claims folders
• Open and sort incoming mail
• Prepare and frank outgoing mail
• Assist in diary process
• Complete and submit paperwork and correspondence accurately
• Answer and distribute incoming phone calls
• Close claims using company software (Risxfacs) as directed
• Retrieve closed claims from storage as directed
• Assist in general office administration (e.g. post, printing, order supplies, maintaining equipment) to ensure smooth running of office
• Carry out all duties in line with FCA regulations
• Comply with all Gallagher Bassett and office procedures
• Any other duties as required by Gallagher Basset