Administrative Assistant

at  Paralyzed Veterans of America

Working at PVA provides the opportunity to join a diverse and passionate team of individuals committed to improving the lives of veterans, specifically the lives of veterans with spinal cord injuries and disease and their caregivers.
At PVA, our employees know they are making a difference every day. Our unique backgrounds and cultures blend together to help us fulfill PVA’s mission. So, whether you’re at our National Office in Washington, D.C., or one of our several service offices across the country, you have the benefit of knowing that everything you do is part of PVA’s effort to help our veterans. Join us and make a difference!
Job Title: Administrative Assistant
Reports To: Regional Director
Position Overview: Provides general, administrative, secretarial and clerical support to the Paralyzed Veterans of America national service office. Performs a variety of functions requiring clerical skills and independent judgment.

• Maintains records for all outgoing monthly reports and correspondence.
• Maintain confidentiality of all records.
• Receives and reviews various materials for filing. Retrieves materials and maintains files by category as needed.
• Receives, date-stamps, and logs all incoming mail.
• Answers incoming telephone calls in the service office.
• Responds to routine non-technical inquiries from PVA members, clients, and other persons. Provides inquiry responses to other service offices regarding claims as directed.
• Establishes controls and diaries on the distribution and flow of all incoming Department of Veterans Affairs files, claims, and letters to ensure timeliness for processing and accurate status reports for each pending claim or action.
• Initiates diary follow-ups on other pending matters and alerts the office supervisor to delays.
• Types correspondence and formal submissions to the Department of Veterans Affairs from written notes, by verbal directive or dictation.
• Must develop proficiency in the use of personal computers and software utilized by PVA.
• Maintains working files and updates Department of Veterans Affairs manuals, publications, and internal office records on a continuous basis.
• Compiles monthly and/or periodic reports, requests, etc., at the direction of the supervisor.
• Operates standard office machines and equipment, and Department of Veterans Affairs computer systems, where authorized.
• Types letters, memoranda, articles, forms, and reports at the direction of the supervisor.
• Acts as an office receptionist.
• Performs other duties as assigned.