Administrative Assistant

at  Somerset NHS Foundation Trust

Provide high quality, first point of contact customer service to patients accessing our services and to our colleagues across the trust. To deliver reception and telephone advice services, general administration and support for clinicians to manage their clinical workload. To use a range of communication tools effectively including email, letter, telephone and electronic patient records. To deal with queries or complaints appropriately and to be aware of sensitive and/or complicated information.
To deal sensitively with patients and relatives who may be anxious or aggressive as a result of their/a relatives condition. To escalate any concerns as appropriate to front line manager in a timely manner. To support the organisation in achieving excellence in everything that we do by embedding and promoting the Trust values of working together, listening and leading towards providing outstanding care

Please refer the Job description for details