Administrative Assistant

at  Western University

ABOUT US

The Department of Medicine’s mission:
To our patients, we use our expertise to provide the best possible care. To our community, we are responsive to their needs including safe and timely treatment and prevention, and facilitating the development of a health community. To ourselves, we are a faculty that is never satisfied with the status quo; dedicated to continually improving patient care, creating innovative learning opportunities for all learners, and advancing knowledge through research excellence.

QUALIFICATIONS

Education:

• 2 year Community College Diploma in Office Administration or related field

Experience:

• 1 year of experience providing administrative support in an academic environment

Knowledge, Skills & Abilities:

• Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Demonstrated ability take initiative, to work independently and follow through on work assignments
• Ability to apply active listening to hear and understand the complete message being communicated
• Competency to maintain confidentiality and treat sensitive information with discretion
• Ability to establish rapport with people from diverse backgrounds
• Demonstrated ability to understand and resolve external and internal partner issues
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to follow formal business practices with high attention to detail
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Personable and courteous in working relationships with colleagues, students and the public
• Ability to demonstrate patience and focus to complete detailed administrative tasks
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Ability to work independently and effectively as a member of the team to achieve department goals
• Intermediate proficiency required in Microsoft Office in order to prepare formal correspondence, emails, memos, type manuscripts and input departmental data into spreadsheets and databases
• Familiarity with software applications used by Western preferred – e.g. OWL, Cascade, PeopleSoft, Mustang Market
• Familiarity with Western policies and guidelines preferred

The Administrative Assistant is responsible for providing administrative support for the Department of Medicine’s Visiting Electives Program. The Administrative Assistant will serve as a resource and point of contact for faculty members, staff, visiting students, residents, observers and other stakeholders in regards to administrative matters, answering or re-directing inquiries as appropriate. This position also provides administrative support to the Postgraduate and Undergraduate Programs.