Administrative Assistant

at  Western University

ABOUT US

The DAN Department of Management & Organizational Studies provides a unique interdisciplinary approach to the study of management, emphasizing the social science and evidence-based foundations of management education. We have approximately 3,800 undergraduate students studying six academic areas: Accounting, Consumer Behavior, Finance, Human Resource Management, Commercial Aviation Management and Management and Legal Studies. Our curriculum combines each of these six academic streams of core management education with the opportunity to obtain a broader educational perspective from the social sciences and other disciplines. Our focus on Evidence-Based Management, or EBM, emphasizes the use of evidence in management decision-making. EBM supports our interdisciplinary nature and prepares our students to make meaningful contributions to management decisions in the organizations they join.
We offer many experiences for our students outside of our academic programming such as industry internships, flight training for our Commercial Aviation Management students, and two very active student groups: Dan Management Student Association (DMSA) and the CAM Council. We provide all academic requirements, fully accredited, for the Accounting Professional designation (CPA) and the Human Resource Management designation (CHRP).

QUALIFICATIONS

Education:

• 2 year community college diploma in Business or Administrative Studies

Experience:

• 2 years experience providing customer service in an academic environment
• Prior experience with PeopleSoft HE, HR, and Financials is preferred

Knowledge, Skills & Abilities:

• Verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
• Demonstrated ability take initiative, to work independently and follow through on work assignments
• Ability to apply active listening to hear and understand the complete message being communicated
• Competency to maintain confidentiality and treat sensitive information with discretion
• Ability to establish rapport with people from diverse backgrounds
• Demonstrated ability to understand and resolve external and internal partner issues
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Ability to follow formal business practices with high attention to detail
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Personable and courteous in working relationships with colleagues, students and the public
• Ability to demonstrate patience and focus to complete detailed administrative tasks
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Ability to work independently and effectively as a member of the team to achieve department goals
• Intermediate proficiency required in Microsoft Office in order to prepare formal correspondence, emails, memos, type manuscripts and input departmental data into spreadsheets and databases
• Familiarity with software applications used by Western preferred – e.g. OWL, Cascade, PeopleSoft, MustangMarket
• Familiarity with academic calendar and programs offered at Western preferred
• Familiarity with Western policies and guidelines preferred

In collaboration with the Chair, Associate Chair, Undergraduate Chair, Directors, and the Administrative Officer, the Administrative Assistant provides administrative support for the DAN Department of Management & Organizational Studies. The Administrative Assistant is responsible for front line reception duties and will respond to inquiries or refers calls and visitors to the appropriate resource. The Administrative Assistant provides university and department procedures and policy information to undergraduate students and assesses their needs to determine if they need to meet with Undergraduate Assistants or other resources. The Administrative Assistant is responsible to coordinate proctor and marker requirements for MOS, MMASc and GDlP courses. This includes both hiring proctors, processing payroll, creating and monitoring a master proctor schedule using both Working at Western and HR Peoplesoft. The Administrative Assistant will coordinate room bookings for events and assists with event arrangements as required. The Administrative Assistant organizes makeup exams and the departmental appeals process. The Administrative Assistant will provide backup support to the other Administrative Assistant/Program Assistant for faculty requests and provides backup for the Administrative Officer with payroll as required.