Administrative Manager - Ski Teams Palisades Tahoe

at  Palisades Tahoe

COMPETENCIES AND JOB REQUIREMENTS:

Required:

• Effective communication skills, oral & written
• Strong sense of customer service & safety awareness
• Ability to learn complex database and integrated sales software
• Have a neat & clean appearance in compliance with the company grooming standards
• Work well as part of a team
• Strong organizational skills and ability to multi-task
• Proficient computer skills; Microsoft Office, Internet Explorer, Outlook, Sales and Database systems.
• Work on-site

EDUCATION AND EXPERIENCE:

Required:

• High School Diploma or GED
• Two to five years administrative experience and/or training; or equivalent combination of education and experience

Preferred:

• College Degree
• Supervisory experience
• Competitive Sport/skiing background
• Knowledge or experience with ski and/or snowboard athletic progression
• Experience with Alterra sales and financial management systems

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 20% or more of a normal 8 hour work shift, and sitting 80% Must be capable of occasionally carrying, lifting, pushing or pulling up to 30lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and ski/snowboard. Must be capable of standing and/or balancing for long periods of time, up to 90% or more of a normal work shift. Must be capable of frequently or constantly balancing, reaching, squatting, bending, kneeling, stooping, handling, twisting. Must be capable of occasionally carrying, lifting, pushing or pulling up to 75bs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

• Provide guests with quality service in a friendly, responsive, and positive manner.
• Oversee Teams Administrators, including hiring, training, performance, and review process, while ensuring employee engagement and satisfaction.
• Maintain confidentiality of sensitive and/or internal information
• Facilitation of Company and Teams Policy communication to Teams stakeholders
• Facilitation of Teams activities, events, partnerships and programming, products, etc. to Teams stakeholders
• Manage product development, registration/enrollment process, and transaction processes and fulfillment for all products.
• Correspond and communicate with Team parents and participants, Teams and Palisades Tahoe personnel.
• Coordinate and execute administrative assistance for Snowsports Training Manager and Department Training
• Manage tracking Performance Management processes for Teams
• Manage athlete travel billing and collection.
• Use of company systems, applications, and databases with ability to export reports and manage reporting for Director and Managers.
• Lead Teams employee on-boarding and off-boarding process with assistance of Teams Managers, Teams Administrators, and Human Resources. Manage/lead processing of all employee types including international (H2B, etc.) and domestic.
• Support head coaches and managers with payroll and other HR matters.
• Track and maintain inventory of department supplies, process purchase orders and maintain budget records.
• Provide Team director and appropriate managers with operational and financial reports.
• Communicate effectively via radio and telephone with supervisors, mountain operations, mountain dispatch and other resort departments. Support communication between coaches and Admin staff during training days - stepping in as necessary to manage parent/dispatch/coach communication during serious injuries or other issues.
• Maintain up-to-date safety and incident documents.
• Manage Athlete Uniform product development, including selection, sales, and distribution.
• Manage Teams website
• Manage Social media access, sharing and processes
• Manage Teams Communication Platform, including timely real time accuracy, training and use process
• Remain current with Human Resource, Payroll and Health & Safety best practice