Administrative Officer - Cashiers and Main Reception

at  Mercy Health

JOB DESCRIPTION

Location: Melbourne | Northern Metropolitan
Job type: Part time
Organisation: Mercy Health
Salary: Salary not specified
Occupation: Administration/Secretarial
Reference: 21888

ABOUT US:

Mercy Hospital for Women is a fully accredited Level 6 Public Specialist Teaching Hospital providing both public and private patient care through maternity services, neonatology and paediatrics, perioperative services, gynaecology, women’s health and associated health, support and diagnostic services. We are a major teaching hospital and specialist referral centre with the medical, nursing, midwifery and allied health expertise to treat the most complex obstetric, neonatal and gynaecological cases.
Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

Summary of the role: We are currently seeking a friendly, customer focussed Admin Officer to join our Patient Services Team in the combined roles of Cashier and Main Reception at Mercy Hospital for Women located in Heidelberg, Vic. You will be working in a customer centric environment with a friendly and supportive team.

• Part Time Fixed Term - 31 May to 23 October 2024 (training to commence from 6 May)
• 6 shifts per fortnight:
• Main Reception - 3 shifts per fortnight Friday, Saturday & Sunday 1500-2100:
• Engage with patients, visitors and colleagues in a friendly and approachable manner
• Calling Emergency Codes / Paging Doctors
• Answering / transferring calls
• Attending to daily incoming / outgoing mail
• General admin tasks supporting Patient Services.
• Cashiers Office - 3 shifts per fortnight Mon, Tuesday & Wednesday, 0830-1700:
• Responsible for the timely and accurate receipting, reconciliation and allocation of monies received across multiple systems with professionalism and accuracy
• Distribute student and parent swipe access cards
• Acute Care Certificates
• Establish patient payment plans
• Petty Cash / Banking
• Contacting patients and taking payment for excesses, bed fees, co-payments
• To provide support to other team members and actively participate in key activities of Mercy Hospital for Women
• Provide a high level of customer service