Administrative Officer, Victorian Civil and Administrative Tribunal (VCAT)

at  Court Services Victoria

About us
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the role

• Perform a range of administrative tasks including checking and processing applications; data entry, preparing and responding to correspondence; booking hearing assistance for parties; scheduling cases and preparing files for hearing.
• Identify customer needs and assist them in accordance with VCAT service and quality standards.
• Manage your workload, act on urgent matters as a priority and escalate complex matters as required.
• Maintain effective communication with stakeholders including customers, colleagues, management, VCAT Members and other service users.
• Provide in-hearing and customer service support as required in accordance with VCAT’s service delivery standards.

About you

You are focused on providing great service and might have a background in hospitality, service delivery, administration or looking for your first role after finishing your studies. Whatever it is, if you believe the characteristics below describe you, we want to hear from you!

• Committed to delivering great service
• Excellent written and verbal communication skills
• Flexible and willing to work in a rapidly evolving environment
• Have common sense and good judgement
• Can work co-operatively with team members and clients
• Receptive to feedback and willing to learn and develop your skills
• High levels of responsibility for meeting service needs

We value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from anyone identifying as Aboriginal and/or Torres Strait Islander, physically or culturally diverse, LGBTQIA+, and people of any age.
How to apply

Click the ‘Apply Now’ button, ensuring you include the following in your application:

• resume
• a short cover letter
• responses to the screening/key selection questions in the online application form

Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don’t hesitate to get in touch with the Talent Acquisition team. careers@courts.vic.gov.a

About the role

• Perform a range of administrative tasks including checking and processing applications; data entry, preparing and responding to correspondence; booking hearing assistance for parties; scheduling cases and preparing files for hearing.
• Identify customer needs and assist them in accordance with VCAT service and quality standards.
• Manage your workload, act on urgent matters as a priority and escalate complex matters as required.
• Maintain effective communication with stakeholders including customers, colleagues, management, VCAT Members and other service users.
• Provide in-hearing and customer service support as required in accordance with VCAT’s service delivery standards

You are focused on providing great service and might have a background in hospitality, service delivery, administration or looking for your first role after finishing your studies. Whatever it is, if you believe the characteristics below describe you, we want to hear from you!

• Committed to delivering great service
• Excellent written and verbal communication skills
• Flexible and willing to work in a rapidly evolving environment
• Have common sense and good judgement
• Can work co-operatively with team members and clients
• Receptive to feedback and willing to learn and develop your skills
• High levels of responsibility for meeting service need