Administrative Support Officer

at  Australian Human Rights Commission

ABOUT US

The Australian Human Rights Commission is seeking a APS 3/4 ongoing Administrative Support Officer for their Investigation and Conciliation Section on a part-time basis up to 3 days a week.

Duties include

• Undertake electronic complaint file management, including the registration, acknowledgement, updating and closure of files and associated complaint database data entry.
• Facilitate the completion of Intake and Service Satisfaction Surveys and associated data entry.
• Manage the receipt of correspondence received by online complaint forms, complaints mailbox and by post and the distribution of correspondence to senior managers in ICS for formal assessment.
• File and record management activities, including sentencing, destruction and archiving of complaint files and written enquiries.
• Provide assistance with requests for complaint related statistical data and reports.
• Maintain and update information on the ICS section of the Commission’s website, including the conciliation register.
• Provide general clerical/administrative duties including preparation of stationery orders and purchases; account reconciliations; organizing travel arrangements, venue booking for interstate conciliation conferences and other administrative duties as required.
• Provide administrative support to the Senior Executive and Deputy, Investigation and Conciliation Section.

SKILLS & EXPERIENCE

1. Ability to undertake a range of administrative duties, including efficient and accurate electronic file and record management and facilitate the completion of online surveys.
2. Good oral and written communication skills and an ability to communicate sensitively and effectively with people from a range of backgrounds.
3. Proficient and accurate data entry skills, sound computer skills using the Microsoft Office Suite (including Word, Outlook and Excel) and experience with database/record management in a complaint handling environment.
4. Good organisational and administrative skills, including the ability to work with minimal supervision in a team environment.
5. Experience in working in a high volume processing environment, including demonstrated ability to meet deadlines without compromising attention to detail.
6. Capacity for/or experience in assisting with the preparation of complaint related statistical data and reports and updating website information.
7. General understanding of and sensitivity in dealing with a range of contemporary human rights and discrimination issues.

• Undertake electronic complaint file management, including the registration, acknowledgement, updating and closure of files and associated complaint database data entry.
• Facilitate the completion of Intake and Service Satisfaction Surveys and associated data entry.
• Manage the receipt of correspondence received by online complaint forms, complaints mailbox and by post and the distribution of correspondence to senior managers in ICS for formal assessment.
• File and record management activities, including sentencing, destruction and archiving of complaint files and written enquiries.
• Provide assistance with requests for complaint related statistical data and reports.
• Maintain and update information on the ICS section of the Commission’s website, including the conciliation register.
• Provide general clerical/administrative duties including preparation of stationery orders and purchases; account reconciliations; organizing travel arrangements, venue booking for interstate conciliation conferences and other administrative duties as required.
• Provide administrative support to the Senior Executive and Deputy, Investigation and Conciliation Section