Administrative Support Specialist - Fayetteville, AR

at  Integrity Marketing Group

ABOUT DRENNAN INSURANCE MARKETING

We are a multi-generational family business with 40+ years of experience in the independent brokerage industry. We recognize and appreciate the value and importance of the local agent. We spend 100% of our time building systems, creating leads and providing world-class support for the agents affiliated with us.
Our commitment to the local, independent agent is evidenced by our commitment of resources…just check out our Core and Elite tier benefits!
Drennan…where the agent comes FIRST!

JOB SUMMARY

DIM is looking to expand our team with the addition of a full time Administrative Support Specialist in our Fayetteville, Arkansas office just off the beautiful historic downtown square.
As an Administrative Support Specialist, the main focus of your role will be to provide a high level of support for our customers in an administrative role.

Primary Responsibilities:

• Answer questions, resolve issues and offer friendly support and requests via email, phone, zoom and face to face
• Produce and analyze activity reports for weekly management review
• Process, scrub, submit, and follow up on individual agent contracts with numerous insurance carriers
• Provide top-notch customer service
• Assist in event planning and organization as needed
• Attend sales meetings, trade shows and industry training sessions as needed – travel required
• Navigate various websites and computer systems, adding required information and tracking tasks in a timely manner
• Interact with coworkers and supervisors across our various locations via Microsoft Teams and RingCentral
• Serve as an ambassador for our brand and uphold our company values

Primary Skills & Requirements:

• Bachelor’s Degree or equivalent practical experience
• Proficiency using Microsoft Word, Excel and Outlook required
• Strong written, verbal and interpersonal communication skills.
• Unafraid to make outbound calls or engage via virtual (on camera) platforms
• Organized, detail-oriented, flexible and able to prioritize tasks in a fast-paced environment
• Ability to troubleshoot and resolve issues with speed and composure
• Hardworking, dependable and enthusiastic personality

• Answer questions, resolve issues and offer friendly support and requests via email, phone, zoom and face to face
• Produce and analyze activity reports for weekly management review
• Process, scrub, submit, and follow up on individual agent contracts with numerous insurance carriers
• Provide top-notch customer service
• Assist in event planning and organization as needed
• Attend sales meetings, trade shows and industry training sessions as needed – travel required
• Navigate various websites and computer systems, adding required information and tracking tasks in a timely manner
• Interact with coworkers and supervisors across our various locations via Microsoft Teams and RingCentral
• Serve as an ambassador for our brand and uphold our company value