Administrative Support Specialist

at  Isaac Heating Air Conditioning

JOB DESCRIPTION:

Responsible for supporting residential duties and business needs. Accountable for coordinating NYSERDA, rebates, and follow-up for payments, deposits, and collections.

SUMMARY:

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation’s largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

EDUCATION:

• High school diploma or equivalent

EXPERIENCE:

• Minimum of 1 year of customer service experience
• Proficient in Microsoft Office, including Word and Excel
• Service Titan experience preferred

SKILLS:

• Ability to multitask in a fast-paced environment
• Excellent organizational skills
• Results driven
• Excellent interpersonal and conflict-resolution skills

CONFIDENTIALITY:

Maintain confidentiality of all information related to the company and employees that may be encountered, either formally or informally, during the normal course of conducting business/job duties, including financial and human resources information.
Disclaimer:
The duties listed above are intended only as illustrations of the various types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description is subject to change as the needs of the company and requirements of the job change.
The starting base range for this position is $18-$20 per hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education which may result in a total compensation package that falls outside of the provided range.
Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

• Sit or stand for extended periods of time
• Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday
• Ability to perform repetitive keyboarding activities and operate general office equipment.
• Extra hours/travel as require