Administrator

at  BaptistCare

SKILLS AND EXPERIENCE:

• We are seeking an administrative professional with proven customer service experience, highly developed communication and interpersonal skills and sound organisational skills.
• Excellent IT skills - including proven ability to create Excel, Powerpoint and Word documents.
• Details oriented, with the ability to troubleshoot and problem solve effectively.
• Be solutions oriented, with a focus on achieving strong customer outcomes
• Personable nature, with a can do approach to problem solving
• Strong interpersonal skills and the ability to work with little supervision
• National police clearance (willingness to obtain)

ABOUT US

BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

ABOUT YOUR NEW ROLE:

Working closely with our Home Care Services team, you will have responsibility for providing responsive administrative support to the Metro Hub Team. This role will provide office based customer support to deliver a positive customer experience and exceptional person-centred service. They will maintain the customer’s personal identity, treating them always with respect and dignity whilst understanding their needs and preferences.

DUTIES:

• Compliance with legislation and regulations, including (but not limited to) the Aged Care Act and associated standards
• Manages incoming communications from customers and their families/representatives in a professional manner
• Performs data entry and actions service requests on behalf of the Hub, in a timely manner, using Microsoft applications and care management software
• Provides assistance to the Hub team, with regards to the procurement of customer related consumables and equipment
• Ensures documentation used as part of the consumers care is maintained and encourages input into consumers progress notes from GP, allied health professionals and any other appropriate members of the Hub Team
• Actively contributes to the continuous quality improvement of the organisation
• Work in accordance with Baptistcare’s Code of Conduct
• Ensure safe and sound work practices that comply with work, health and safety policies and procedures