Administrator (Client Associate) - MAT Cover(700)

at  Health Partners

ABOUT HEALTH PARTNERS

Health Partners is one of the UK’s leading Occupational Health organisations, supporting the health and wellbeing of over 2.5 million employees across the UK workforce. We combine expert advice and clinical services with smart systems to deliver impact driven health programs tailored to our clients’ needs.
With over 950 employees working with over 400 clients, we pride ourselves on developing strong partnerships with our clients, getting to the heart of their individual challenges and needs; tailoring occupational health packages to suit them.
Our people are important to us and as we take care of our clients, we also make sure that we are taking care of every single person who works with us. So, when you join us, we promise to put our support behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things. You’ll learn from the expertise of our senior leaders, from the best in our business.

SKILLS

Customer Service
Issue Resolution
Develop and build good working relationships
Excellent interpersonal, communication and presentation skills
Strong planning and organisational skills

EDUCATION & QUALIFICATIONS

GCSEs in English

This role is a full time remote role, 37.5 hours per week, Monday - Friday.
The role is a maternity cover for up to 1 year with the possibility of a permanent position

The salary for this role is £22,503 per annum

• Management of Occupational Health cases including
• Booking appointments, invoicing, closing cases
• Reviewing cases, chasing updates and gathering information
• Reviewing, proof reading and releasing reports
• Answering phone calls, making outbound calls and replying to emails.
• Using a cloud-based telephony system which records calls for training and quality purposes.
• Working within GDPR and the company’s policies to ensure sensitive, personal information is protected as required by law, regulatory bodies, ethics, and best practice.
• Liaising with internal colleagues, clients, their employees, and 3rd parties (including GPs) via telephone, email and letter.
• Working towards our clients’ goals and the company’s key metrics.
• Display the company’s CORE values; Caring matters, One team, great Relationships and Excellence all round.
• Escalating complex cases, complaints or those that are progressing slowly to relevant colleagues.
• Co-ordinating and maintaining diaries and appointments for all clinical staff ensuring maximum utilisation.
• Work with a wide variety of specialists and medical professionals, dealing with paperwork and documents, including immunisations & vaccinations.