Administrator

at  GRENKE

OBJECTIVES

As “(Central) Back Office” you support GRENKE’s business by ensuring that leasing contracts are formally correct and settled. Following a strict GRENKE framework and service levels, you painstakingly check every aspect of the leasing contract, by reviewing information and supporting documentation. This includes (but is not limited to): legal information, document completeness, roles of those who signed, back-up information, anti-money laundering and many other details. If everything is in order, you’ll send the contract to the administrative department to activate payment and arrange the connected administrative tasks; otherwise, you will collaborate with branches’ sales department to solve the issue. If you find that information needs correction, you will proactively contact the customer and handle the case until it is solved. In a normal working day, you will receive a variable amount of leasing contracts that need to be checked within a target time frame. During each step, you are supported by GRENKE’s workflow IT tools. Performing your role means to pay attention to detail and be well organized. You are able to be emphatic, communicating in a friendly and polite way.

GRENKE CORE SKILLS

Simple
Fast
Personal
Entrepreneurial

HARD SKILLS

GRENKE Know How
Group Compliance and Legal Regulations
Business Management
Market Knowledge
Financial Management
Business English
Digital Skills

JOB SPECIFIC SKILLS (SOFT & EXPERTISE)

Stress Management
Sales and Customer Care Techniques
Credit Check and Evaluation
Negotiation skill

• Taking care of the different tasks required to settle the contract, according to the procedure
• Reviewing accuracy and ensure completeness of all information and documentation
• Entering of relevant data into Grenke management IT systems
• Processing Contract activation
• Filing contracts physically and digitally
• Contact with colleagues and/or resellers and/or customers to collect the missing information/documentation.