Administrator

at  Kent and Medway NHS and Social Care Partnership Trust

The Medway & Swale Community Mental Health Team Seeks an Administrator!
Calling all organized and motivated individuals!
The Medway & Swale Community Mental Health Team is searching for a dynamic Administrator to join their friendly team based in Gillingham, UK.

WHAT YOU’LL DO:

Be the friendly voice answering phones and responding to inquiries.
Manage the team’s schedule, efficiently booking appointments.
Prepare and meticulously maintain clinical records and correspondence.
Assist clinical staff with administrative tasks like organizing meetings and travel arrangements.

THE VARIED ROLE OF THE ADMINISTRATOR WILL INCLUDE:

Supporting the team to action work requests via the admin generic inbox, including the processing of referrals on the patient administration system (Rio)
Diary Management and booking clinic appointments.
Having contact with patients, carers, relatives, and other external stakeholders.
Typing letters and reports via BigHand ( audio ) and/or copy typing.
Using the patient record system RIO ( training provided ).
Taking and screening phone calls and managing the admin mailbox.
Organising and minuting meetings.
Ordering of stationery and other items as required via our SBS system ( training provided ).
Reception cover.
The successful applicant must exhibit empathy and compassion, have a professional and flexible attitude, like being part of a team, have initiative, good communication, and interpersonal skills, can prioritize workloads, and can work under pressure at times to agreed timescales. An effective approach is required to ensure an efficient and high standard of service to our patients.
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Benefits

• Annual leave allowance starting at 27 days per year (when working full time) + Bank Holiday’s.
• Access to the fantastic NHS pension scheme.
• Eligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).

The ideal candidate will be educated to GCSE in Maths and English or equivalent and will have strong customer service skills, a professional and confident telephone manner, and good organizational and keyboard skills. Some experience in clinical or document typing would be an advantage.
You will require good working knowledge of Microsoft Office packages and be able to remain calm and professional when dealing with difficult situations.
Please refer to the attached job description for full details of the main responsibilities of the role