Administrator - Service Operations

at  WesTrac

SKILLS & EXPERIENCE

• Tertiary qualifications in business administration.
• Demonstrated experience in an administrative or similar role.
• Excellent verbal and written communication skills.
• Strong customer service skills with a focus on satisfaction and relationship building.
• High attention to detail and accuracy.
• Adaptability, with the ability to efficiently work in different environments and handle diverse tasks and people.
• Proven ability to work under pressure and handle high work volumes, demonstrating strong organisational skills and the ability to prioritise work to meet competing deadlines.
• A continuous improvement mindset, with a demonstrated ability to identify improvement initiatives and see them through to implementation.

ABOUT THE ROLE

WesTrac is currently seeking an experienced Service Operations Administrator to join our Tomago branch at the Component Rebuild Centre (CRC). The successful applicant will provide high-quality administrative support for daily service operations.
This role offers excellent career growth opportunities and exposure to various areas, including customer service, accurate time sheets, work order activities, quality assurance, and general administrative duties. As part of the team, you’ll work collaboratively with both internal and external stakeholders.

KEY RESPONSIBILITIES

• General administrative functions, such as: Data entry, filing, scanning, records management, and the general maintenance of records management.
• Carry out work order management activities including purchase requisition creation, unblocking where necessary, and managing A1 Outstanding Purchase Order Reports.
• Liaise with internal and external stakeholders regarding purchasing of goods and services.
• Identify and implement improvement initiatives, such as system and process improvements.