Administrator, SPX Express

at  Shopee

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DepartmentOperations
LevelExperienced (Individual Contributor)
LocationSingapore
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

JOB DESCRIPTION:

• Timesheet Management: Process and evaluate timesheets for drivers and sorters to ensure accurate payroll processing.
• Backlog Reminders: Send reminders for delivery/pickup backlogs to all agencies, ensuring that all items are processed in a timely manner.
• Progress Monitoring: Use tracking systems to monitor the progress of deliveries and pickups, updating all agencies on the status to facilitate efficient operations.
• Sorter Headcount Management: Keep accurate records of sorter headcounts for each hub, assisting in workforce planning and allocation.
• Financial Recoveries: Ensuring outstanding payments from agencies are recovered and executed efficiently.
• Customer Service Escalation: Escalate any customer service cases to the relevant agencies, facilitating quick and effective resolutions.

REQUIREMENTS:

• Proven experience in fleet administration, logistics, or a similar role.
• Strong organizational and time-management skills, with a keen attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proficient in using tracking systems and Microsoft Office Suite.
• A problem-solver mindset with the ability to handle multiple tasks simultaneously.
• Able to work in the East and warehouse environment

Please refer the Job description for details