Administrator/Tobacco Dependence Advisor

at  Central and North West London NHS Foundation Trust

Hillingdon Stop Smoking service (HSSS) is committed to providing accessible, evidenced based services that treat tobacco dependence, effectively helping smokers to stop smoking, reduce smoking health harms and inequality and ensure residents stay healthy, giving children the best start in life.
The NHS Long Term Plan (LTP) is preparing to make a new contribution to making England a ‘Smoke free society’, by 2030 and sets out the Parliamentary Group on Smoking and Health with several recommendations for the Tobacco Control Plan. In addition, the National Institute for Health and Care Excellence (NCE) Guidance NG209 also sets out what is required of stop smoking interventions including the provision of behavioural and licensed products such as nicotine replacement therapy (NRT) and prescribed stop smoking medications available for our residents.
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
Hillingdon Stop Smoking Services are offered in a range of settings and via a range of partnerships arrangements to deliver a target level of quitters. The post is a split role with 3 days of administration duties and two days of a Tobacco Dependence Advisor.
The primary role will be to provide all aspects of administrative support towards the operational delivery of services, ensuring the smooth operation of a range of support processes, including the clinic booking and scheduling processes, reporting, and invoicing and stock management of NRT and promotional literature.
The role is central to the effective operation of the team and will require high levels of organisation, communication skills, IT literacy and a positive approach to customer service.
The post holder will also have the opportunity to be part of the Tobacco Advisor Team. Level 2 Smoking Cessation training will be provided (if not already trained) with 2 days of the week devoted to contribute to supporting people within the borough, who want to stop smoking or using tobacco. This will contribute to the reduction of smoking rates thus improve the health of the local population, reduce smoking related ill health, disability and preventable death and reduce health inequalities.
The service will be operational Monday to Friday, 9.00am- 5.00pm with flexible late evening clinics for those who may be employed or cannot make daytime appointments.
The Addictions Directorate with CNWL Foundation Trust is a large, well-established provider which offers a wide range of specialist NHS drug and alcohol treatment interventions to the diverse and multicultural populations in Central and North West London. Our Drug and Alcohol services include community services, and the National Gambling Service and a Club Drug Clinic. In addition, we provide smoking cessation services in Hillingdon and Camden & Islington.
Our substance misuse services are dedicated to helping reduce the harm caused by smoking cessation; helping people overcome their dependency and helping clients and their families rebuild their lives and enable recovery. We are committed to working in partnership with other providers and service users in local systems of treatment and recovery.
CNWL is committed to providing high quality, evidence-based treatment options and is a learning organisation which promotes staff competence and training and values clinical governance, audit and research. We are linked with Imperial College, University of London, University College London and numerous other local universities and are committed to evaluating our services and developing new and innovative approaches.

Support the project by organising and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results, deadlines and informing line manager.

• Contact referrals and ensure they are processed within 48 hours.
• Contribute to team effort by accomplishing related results as needed.
• To complete monthly pharmacy payment reports. (PharmOutcomes).
• Referral and other reports requested by manager.
• Take minutes at team meetings and CNWL Stop Smoking Services CQPM & Tobacco Task Force Group Forums.
• Support the Stop Smoking Service Manager/Team in the delivery of the Stop Smoking Service, (covering Tiers 1, 2 and 3), in Hillingdon

Support the project by organising and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results, deadlines and informing line manager.

• Contact referrals and ensure they are processed within 48 hours.
• Contribute to team effort by accomplishing related results as needed.
• To complete monthly pharmacy payment reports. (PharmOutcomes).
• Referral and other reports requested by manager.
• Take minutes at team meetings and CNWL Stop Smoking Services CQPM & Tobacco Task Force Group Forums.
• Support the Stop Smoking Service Manager/Team in the delivery of the Stop Smoking Service, (covering Tiers 1, 2 and 3), in Hillingdon.

Assist with the implementation and promotion of the service pathways in the local community, together with key stakeholders and partners. Deliver evidence-based Tier 2 and 3 service to help smokers to quit smoking. Co-ordinate the recruitment and training of Stop Smoking Advisors and sessional staff.
Ensure that printed materials providing information and advice on how to quit smoking is also made available to residents, including those who do not speak English as a first language.

Co-ordinate ongoing support, guidance, and training for GPs and community pharmacies who deliver stop smoking services in Hillingdon through a separate Locally Commissioned Service (LCS) arrangement.

• To use agreed and established Outcome Monitoring Tools and any other relevant quality measures.
• To ensure the highest quality of service is delivered by following local and national quality and performance standards, guidance, protocols, procedures and practice guidelines.
• To ensuring that all work is performed in accordance with Trust policies and procedures, including the Serious Incident policy.