Admissions Manager

at  Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust (MEH) is one of the world’s leading eye hospitals, providing expertise in clinical care, research and education. We have provided excellence in eye care for more than
200 years and we continue to be at the forefront of new breakthroughs and developments.
We are an integral part of one of the UK’s first academic health science centres, UCL Partners, and were one of the first foundation trusts established in the NHS.
Moorfields has contracts with more than 80 clinical commissioning groups across the country, making us a
truly national centre for eye care. Our 2,300 staff treat and provide support for patients at our base in London’s City Road and at 20 other satellite sites in and around the capital, which enables us to provide expert treatment closer to patients’ homes.
We have an exciting opportunity for a Band 5 Admissions Manager, to provide effective leadership to the admissions team in north-west and north-east and to ensure that a professional, comprehensive and efficient administration service is provided.
Previous Applicants Need Not Apply

To assist with the operational management and the effective delivery of services including admissions, pre-operative assessment, and the ward, including compliance with national patient waiting times
To promote a positive image of the Trust’s services through the provision of excellent customer service to patients, relatives, carers and external stakeholders, demonstrating a commitment to putting patients first
To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping
To ensure adherence to the Trust’s Access Policy at all times
This post is based at the City Road site, with visits to the North satellites once a week.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
To work in conjunction with the relevant clinic manager and admissions coordinators to ensure theatre lists are fully booked and run smoothly on a day to day to day basis, handling issues as they arise.
Daily monitoring of theatre profiles to ensure that they are booked to the individual requirements of each service.
To attend weekly performance meetings and to update on departmental performance as necessary
To ensure that RTT compliance is maintained and any issues are escalated proactively to the relevant manager
To liaise closely with the admissions staff, clinic manager, outpatient team and other relevant colleagues to ensure that patient queries are responded to within the agreed KPIs.
To ensure that pre-operative assessment appointments are made in a timely manner.
To ensure that all ward and pre-operative staff are collecting and inputting ethnic coding and up to date patient demographic details on PAS on the day of patients attendance, taking action where required to improve compliance.
To act when required as the first line of investigation with regards to all complaints relating to admissions and associated administrative systems
To act on any annual leave requests from admin staff, ensuring that this information is disseminated appropriately.
To ensure that all clinics are cashed up and admissions and discharges are completed on a daily basis.
To ensure that the admissions staff are complying with any requirements regarding health records management.
To ensure that all transport and interpreting services are booked appropriately by the admin team, ensuring that any specific requirements are communicated in a timely manner