Admissions Officer

at  East Suffolk and North Essex NHS Foundation Trust

Are you enthusiastic and ready for a challenge? Do you like to work in a busy environment while expanding your knowledge?
The Gynaecology department is looking for proactive and detail-focussed Admissions Officer to join its team to help maintaining the smooth running of the service.
You will be responsible for following all processes and procedures to enable admission of patients for a procedure or surgery. This will involve negotiating admission dates with patients and clinicians within all performance target deadlines, ensuring accurate recording of patient details onto waiting/theatre lists on the Trust’s patient administration system and generating all appropriate documentation.

You must possess excellent written and verbal communication and interpersonal skills with excellent keyboard skills and a good working knowledge of Microsoft Office. You must have the ability to be able to work under pressure with a flexible approach to workloads, delivering excellent patient care.

• Manage, in conjunction with the Consultants and the Specialty, the waiting list and admissions to ensure that:
• Patients are admitted in accordance with their clinical priority
• Routine patients are admitted strictly in wait time order, as listed, on Patient Tracker Lists (PTL)
• Ensure that patients are booked on to appropriate operating lists and that the lists are filled to an agreed profile,
• Due attention is paid to efficient utilisation of theatre lists
• Ensure all patients cancelled on the day of surgery are re-booked in accordance with trust policy.
• To check the waiting lists on Medway Portal daily. Plan and maintain the waiting list, in accordance with Trust procedure, highlighting problems to the Consultant, Specialty and Operational Coordinator, as appropriate.
• To be the first point of contact for patients seeking to agree their admission date and to offer admission dates that are strictly ‘in turn’ and in keeping with clinical prioritisation.
• To offer all patients a choice of dates as outlined in the Patient Access Policy and follow up with a confirmation letter and appropriate patient information leaflets.
• To cross cover workload and phones daily and when annual leave or sickness happens.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do & removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.
If you are passionate about patient care & want to develop your skills and knowledge then we are keen to hear from you.
Find out about living and working with us - https://www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role please see the attached job description

Please refer the Job description for details