Admissions Officer

at  Nord Anglia Education

Date: 12 Jun 2024
Location:Singapore, SG, 139644
Job ID: 2970
School: Dover Court International School
Company: Nord Anglia Education
Job Description
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Job Responsibilities
Required Skills/Abilities
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JOB DESCRIPTION

You will be responsible for supporting an outstanding experience for parents and students through the Purchase phase of the Family Experience Journey (FEJ), as families progress from initial enquiry through to and including the child’s first day at school, thereby maximising the conversion of leads into new starters.

• Ensure timely communication, responding to all parent contact within 24 hours during the working week.
• Ensure high quality communication: written and verbal language, structure and consistent attention to detail.
• Maintain high levels of warmth and enthusiasm throughoutall communications.
• Ensure that each family experiences key ‘magic moments’ throughout their journey, from enquiry to enrolment / induction, that are customised to their circumstances and memorable.
• Delivery of weekly KPIs
• Feedback from parents
• Mystery shop

BUILD AN UNDERSTANDING OF EACH FAMILY’S NEEDS AND INTERESTS THROUGHOUT THE PARENT EXPERIENCE JOURNEY.

• Get to know families through great questions and active listening.

• Always be curious - identify what each parent and student needs – then personalise and tailor your offer accordingly.

• Deal effectively with objections and be responsive to buyingsignals.

• Build empathy and rapport with families.
• Support the MAC team through attendance at school recruitment events.
• Delivery of weekly KPIs
• Feedback from parents
• Mystery shop

QUALIFICATIONS / TRAINING

Bachelor’s Degree

EXPERIENCE / KNOWLEDGE/ SKILLS

• Minimum 2 years working in a sales or service delivery sector
• Good cross-cultural, interpersonal & communication skills and an affinity for interacting with diverse nationalities and cultures
• Experience of having worked within a service delivery sector, education sector experience a bonus
• Outstanding written and verbal communication skills
• Excellent time management skills and flexibility in dealing with multi-functional tasks
• Experience of working with a CRM and / or IMS

• Ensure timely communication, responding to all parent contact within 24 hours during the working week.
• Ensure high quality communication: written and verbal language, structure and consistent attention to detail.
• Maintain high levels of warmth and enthusiasm throughoutall communications.
• Ensure that each family experiences key ‘magic moments’ throughout their journey, from enquiry to enrolment / induction, that are customised to their circumstances and memorable.
• Delivery of weekly KPIs
• Feedback from parents
• Mystery sho