Admissions Officer

at  University Hospitals Coventry and Warwickshire NHS Trust

An opportunity has arisen within the Ophthalmology team as an Admissions Officer. The main duties of this position are to provide a comprehensive and confidential administration support to the Ophthalmology team. As required, to act as a source of advice and guidance regarding the speciality. The post holder will be responsible for the booking of the Ophthalmology elective inpatient cataract waiting list.
You will need to have excellent organisational skills, accuracy, and attention to detail with the ability to remain calm under pressure is essential.
The day to day duties will include handling telephone calls, emails, dealing with patient queries with tact and sensitivity, updating patient records, dealing with confidential information, liaising with the clinical teams and patients to deliver a personal and efficient service. Support the department in meeting elective waiting time targets in line with Trust policy.
Please be advised that interviews are proposed for 16th May 2024
Act as first point of contact in scheduling inpatient operating list and ensuring that theatres are utilised appropriately and waiting lists are managed effectively
Liaise with clinician’s to ensure the correct case mix on theatres lists and appropriate staffing is in place
To provide cross-cover on a reciprocal basis in the absence of colleagues, providing day to day supervision and ongoing training and development for junior colleagues
Monitor and validate waiting lists
Responsible for booking outpatient appointment
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence ® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.
Input Electronic waiting list cards and Referrals onto the appropriate Trust IT systems
Admit and Discharge clinic
Provide administrative support as required, eg typing, data inputting, filing, scanning/copying in line with Trust Policies and Procedures
Answer/deal with complex face-to-face/ telephone and email enquiries from patients and other service users
Support with ongoing training programs
Deal with incoming and outgoing post.
For further details of the role please see the attached job description

Please refer the Job description for details