Admissions Representative

at  Robert Half

We are offering a role in the higher education industry for an Admissions Representative, based in Minneapolis, Minnesota. Working in a team environment, the role involves contributing to the daily and weekly production targets of the Admissions & Records Operations department. The role also extends to non-production activities that support the department’s goals, including continuous improvement, problem-solving, escalations-handling, quality assurance, training, and knowledge management.

• Contribute regularly to production to ensure the maintenance of daily and weekly target goals for the department.
• Maintain high-quality production in accordance with established target goals.
• Develop a broad understanding of key workflows across the Admissions & Records Operations department.
• Cross-train on specific workflows outside the primary functional area of expertise as needed.
• Respond to escalations and resolve individual applicant and learner experience issues while identifying and addressing systematic problems.
• Support training needs within the department as a subject matter/content expert or trainer, in partnership with other key stakeholders within and outside of Admissions & Records Operations.
• Partner with key stakeholders in Admissions & Records Operations, Enrollment Service, Advising, the Registrar’s Office, and other departments to identify and resolve issues and identify process improvement opportunities.
• Participate in problem-solving and continuous improvement projects to eliminate waste, reduce cycle times, stabilize production, and optimize the applicant, learner, and staff experience.
• Engage in quality assurance activities intended to allow for the systematic identification and resolution of process defects as well as the improvement of individual performance.
• Help maintain key knowledge management systems and content, including job aids for Admissions & Records Operations staff and process-related documentation for partner teams.
• Possess excellent communication skills to effectively interact with prospective students and other stakeholders.
• Proficient in Microsoft Outlook and Microsoft Excel to manage correspondence, schedule appointments, and analyze data.
• Demonstrated ability in data entry and data analysis to maintain accurate student records and make data-driven decisions.
• Strong critical thinking abilities to evaluate and improve admissions processes and policies.
• Experience in providing administrative assistance, including managing schedules, organizing meetings, and maintaining files.
• Expertise in project management to plan, execute, and oversee admissions-related projects.
• Familiarity with document management and electronic document management systems for efficient handling of student records and other documentation.
• Ability to work in a team-oriented environment in the higher education industry.
• Proven track record of meeting targets and deadlines in a fast-paced environment.
• Willingness to continuously learn and adapt to new technologies and procedures.
• Must demonstrate a high level of professionalism and adhere to ethical standards.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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