Adoption Lead

at  Virtusa

EXPERIENCE : 3+ YEARS

Job description
We are looking for a Product Adoption Lead with a passion for customer experience, driving adoption through the entire product lifecycle. The Product Adoption Lead will work across internal product and technology, documentation, customer communications and analytics teams to drive customer usage and data driven product decisions. This is an opportunity to work with an industry leading solution.
Responsibilities
Create migration and adoption plans drive the product adoption lifecycle. Team with Product Management and cross-functional business leaders to ensure internal teams and customers are ready for releases. Drive adoption through data driven insights. Create and manage the lifecycle program.
Represent the customer. Be the champion and voice of customers throughout the product lifecycle. Build impactful, personal customer relationships. Bring the customer’s voice into the product process. Prioritize product requirements with product owners.
Drive for the best customer experience possible. Work closely with product and UX to develop and deliver assets to engineering. Work with the technology team to deliver a world-class product driven by customers, prospects, advisory teams and internal product experts. Measure success. Measure everything. Develop ways to constantly define and monitor success.
Communicate clearly and efficiently. Coordinate product communications for beta, adoption and end of life both internally and with customers.
Experience/Skills Required
2-6+ years of product or program management experience
Strong organizational, program management, written and oral communication skills
Quantitative skills with regards to data utilization interpretation and analysis
Comfort in high-level business discussions with internal and external executives
Entrepreneurial spirit, with a proven ability to execute on plans
Ability to lead and work autonomously.
Ability to handle multiple competing priorities in a fast-paced environment.
Strong troubleshooting and project management skills.
Bachelors degree
Experience managing enterprise software