Adoption Specialist

at  JourneyTEAM

JourneyTEAM is looking for a Change Manager (Adoption Specialist). As a Change Manager/Adoption Specialist at JourneyTEAM, your primary responsibility is to ensure the successful engagement, adoption, and usage of Microsoft solutions for our clients. This individual will focus on the people side of change, including changes to business processes, systems, and technology. You will be an integral part of project teams and work directly with stakeholders, sponsors, and project team members to drive effective change management strategies and practices.
About JourneyTEAM:
JourneyTEAM is a company with a culture of accountability, growth, and integrity. Founded in 1993, JourneyTEAM has grown from a small software development shop into an award-winning business technology consulting firm. We are a Microsoft Advanced Specialization Partner and serve the technology needs of large public and private organizations, including many of the world’s best-known brands. JourneyTEAM provides consulting and implementation services specifically for Microsoft Dynamics 365, Office 365, Microsoft Dynamics Business Central, Power BI, Power Apps, Power Automate, Power Virtual Agents, Dynamics GP, Microsoft’s Enterprise Mobility and Security Suite, SharePoint, Okta, and more. Our purpose as a company is to help others effectively use technology to create a positive, lasting impact on the world.

QUALIFICATIONS:

• Proven experience implementing adoption and change management for products and technologies.
• Strong understanding of adoption, Organizational Change, and Change Management principles, methodologies, and tools.
• Exceptional communication, presentation, and facilitation skills.
• Ability to build relationships and influence stakeholders at all levels.
• Strong analytical and problem-solving skills.
• Acute business acumen and understanding of organizational issues and challenges
• Ability to work effectively in a professional services (consulting) environment.
• Certification in a recognized change management methodology (Prosci is the basis of our ACM Framework), a plus.
• Demonstrate technical aptitude. Experience with Microsoft implementation projects is a plus.
• Embrace and live the JourneyTEAM Values listed below:
• A Caring Mindset
• Exceptional Performance
• Being OneTeam
• Making & Keeping Commitments
• Taking Ownership
• Effective Communication
• A Growth Mindset

• Facilitate definition of project success and document a flag plant.
• Monitor progress against defined success measures to maximize delivered customer impact.
• Demonstrate the value of change management, maximizing and measuring the value delivered to each client.
• Responsible for initiating conversations around adoption and change management, developing a plan for engagement, adoption, and usage.
• Implement adoption and change management strategies and plans that maximize employee adoption, minimize resistance and enable achievement of successful project outcomes.
• Create, monitor and improve upon success and adoption measures.
• Integrate adoption and change management activities into the overall project delivery methodology based on the JourneyTEAM Adoption & Change Management Framework (ACM Framework) in partnership with Project Managers.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Create Change Management plans (Success, Sponsor, People Manager, Communications, Training) and other assets to execute plans.
• Build and maintain relationships with key stakeholders and project team members. Provide coaching and support to internal and external project stakeholders at all levels.
• Partner with project managers to determine key milestones within projects.
• Define different roles and responsibilities within the project delivery as they relate to adoption.
• Contribute to the development of the JourneyTEAM Adoption & Change Management Framework and team.