Advanced On-site Technician

at  Fujitsu

WHY FUJITSU?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey by emailing Oceania.Purpose@fujitsu.com.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

ABOUT THE ROLE

We are currently seeking a Hardware Technician to join our growing team. Provide technical support including installation, troubleshooting, problem resolution and maintenance. Advise and respond to customers on preventative maintenance and configuration adjustments.

Responsibilities and Accountabilities:

• Provide Hardware and Software support and maintenance across a range of systems including Desktops, POS and peripheral systems.
• Work within a team with little supervision as an established systems/product specialist to support end users
• Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
• Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
• All customer interactions and activities are logged and maintained in the correct client ITSM tool
• Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirement