Advice Operations Consultant

at  AMP

JOB DESCRIPTION

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.
For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

READY TO CREATE YOUR TOMORROW?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.
Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
Looking forward to meeting you.
Job ID 300002150310684

• Relevant experience within an operations function, preferably in the financial service industry
• Previous experience in a customer service role working with high volumes, high pressure in administrative work with daily targets (desirable)
• Tertiary qualifications in business, finance, or related discipline (desirable)
• Demonstrated understanding of SLA’s, capacity management and achieving goals and targets
• Strong communication skills
• Proven ability to build and maintain effective stakeholder relationships
• Proven ability to operate with a strong customer focus to ensure the delivery of high-quality service
• Experience managing and prioritising work in allocated queue
• High levels of attention to detail and accuracy
• Sound decision making, problem solving and negotiation skills
• Understanding of the Financial Planning industry & the administration systems within a financial planner environment (highly desirable)
• Advance excel skills, ability to complete VLOOKUP, formulas etc