After Hours IT Support Specialist

at  MacKillop Family Services

FOR A FULL LISTING PLEASE VIEW THE POSITION DESCRIPTION AT THE BOTTOM OF THIS PAGE. THE POSITION DESCRIPTION WILL BE AVAILABLE WHEN YOU CLICK ‘APPLY’

For more information, please contact:
James Chang at James.Chang@mackillop.org.au or on (03) 9257 2240

ABOUT THE ROLE

The Information Technology Team maintains a sophisticated network of computing equipment and user protocols. There is a high level of diversity amongst the Information Technology team which is needed to meet the variety of needs and user experience. Information Technology Team are also responsible for the smooth operations of all office equipment as well as maintaining our Internet and Intranet based services.
The objective of IT Support Specialist is primarily there to assist our workforce, in specific the After-Hours Services team, in gaining maximum benefits from MacKillop’s IT services. Supporting a range of desktop environments connecting to a variety of Microsoft products and applications, the role is required to problem solve and deliver satisfactory outcomes in a customer friendly manner. In addition to the above, this position plays a crucial role in protecting an organisation’s information assets, managing risks, validation and ensuring compliance with applicable systems.

To be successful in this role, you will have:

• A minimum of two years of IT experience
• A bachelor’s degree in information systems and/or equivalent work experience or IT professional certification
• Available to work non-business hours, starting from 10pm AEST to 6am AEST (some weekends may be required)
• Ability to participate collaboratively and constructively within teams of peers, staff, and other stakeholders, as well as initiative and effective personal judgement when working alone