After Hours On Call Officer

at  Gateways Support Services

AFTER HOURS ON CALL OFFICER

• Volunteer / Charity / Community
• Support Services
• VIC Other
• Contract

24/4/2024

• Remote Work
• Fixed Term Contract
• $41.52 p/h

ABOUT US:

At Gateways, we all have one thing in common: the passion to support people with a disability and make every day better. The Gateways Support Services vision is to provide support for children and adults with a disability and their families to maximise their quality of life. We are looking for dedicated and enthusiastic individuals to join the friendly, supportive and positive team in Geelong.

ABOUT THE ROLE:

Gateways is currently seeking an After Hours On Call Officer for a part time, fixed term contract until 16 Sept 2024.
In this role, you will receive incoming calls from Gateways staff seeking support and guidance during their shifts across the various programs that Gateways delivers.
At Gateways we work on a fortnightly, Week 1/Week 2 roster and our work weeks run Thursday to Wednesday. This role will be 21.5 hours per week, with roster details below:

JOB RESPONSIBILITIES:

• Administration and Support: Answer and follow up support worker calls promptly. Assist with rostering, shift changes, incident reporting, and PRN medication processes, ensuring adherence to procedures.
• Reporting and Data Collection: Record all calls with caller details and outcomes. Aid in maintaining high-quality incident reports.
• Staff Support: Ensure compliance with policies and prioritize individual needs. Engage with support staff and escalate issues when necessary.
• Working with Stakeholders: Maintain clear communication with Child Protection and emergency services. Foster transparent communication with families.
• Handover and Communication: Log calls, incident reports, and PRNs. Identify and report risks and ensure a comprehensive handover at shift’s end.
• Teamwork: Collaborate within a team culture of respect and cooperation. Actively participate in meetings, supervision, and backfilling shifts as needed.

PLEASE NOTE: THE FOLLOWING COMPLIANCE DOCUMENTS ARE REQUIRED FOR THIS ROLE:

• NDIS Worker Screening Check (or willingness to obtain one)
• Valid Victorian Driver’s License
• Victorian Working with Children Check (employee status)
• Current First Aid & CPR certificate
• Qualification in Disability, Community Services, Social Work, or equivalent (desirable)

For more information, please email recruitment@gateways.com.au to request a detailed Position Description. When applying, please provide the following documents so that we can consider your application for this role:

• Resume
• Cover letter

Child safety and wellbeing is embedded in Gateways leadership, governance, and culture. We have zero tolerance of child abuse. We have vigorous recruitment and screening processes for all employees and volunteers.
Gateways welcome applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, and individuals with disabilities or culturally and linguistically diverse backgrounds.
We’re eager to welcome dynamic individuals to our team and want to ensure we don’t miss out on great talent. To expedite our hiring process, we’ll be assessing applicants as we receive their submissions. Therefore, we encourage all interested candidates to submit their applications without delay.